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The TechJedi's avatar
The TechJedi
Helpful | Level 5
3 years ago

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop app
Error Messages
Setting up the apps
Windows OS
  • Emmet's avatar
    Emmet
    3 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey Kyle mcGill, thanks for joining our Community and sorry to see you're having trouble with our desktop app.

So, if I understand correctly, you never managed to perform the advanced reinstall, right?

Can you try following the steps in this article to see if it helps?

Keep me posted.
Kyle mcGill's avatar
Kyle mcGill
Explorer | Level 4
3 years ago

Hi Hannah, that is one of the details exacerbating the issue. I can never get past step 2 as every uninstall attempt is met with this every time: 

 I cannot uninstall the app to begin with in order to perform a re-install.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the nudge here, Kyle mcGill.

     

    If you're not able to uninstall Dropbox, please follow these steps:

     

    1. Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager".
    2. Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being uninstalled. (You may need to click "Show processes from all users" to check all processes)
    3. If you see any Dropbox processes, click on the line that references the process to select it and click on "End Process"

     

    Once this is done, try to uninstall once again, to see if it works.

    • Kyle mcGill's avatar
      Kyle mcGill
      Explorer | Level 4
      3 years ago

      Hmm, the only process I see in the list from Dropbox is when I attempt an uninstall:

       

      Clicking "end process/task" gets me this:

       

      Launching the troublshooter retries the uninstall only to get the same result- an uninstall failure.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Kyle mcGill, hope you don’t mind if I jump in. 

         

        Since the same issue persists, I can open a ticket for you and send it over to your Community email address. 

         

        Let me know if that’s alright. 

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