Re: Cannot install Dropbox Unknown Error (Error Code: -1073741795)

The TechJedi · ‎12-10-2021

I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

mtesta · ‎03-18-2022

Thanks Nancy, here is my version and the exact error I get. I've tried turning off antivirus/firewall completely and same error.

Thanks!!

Mark

Windows 10 Enterprise ver 20H2

Build: 19042.1586

Sandman1001 · ‎03-18-2022

@nancy I get the exact same error as Mtesta. Windows 10 home build 10.0.19041

AppoCaly · ‎03-19-2022

Hi @Nancy,

Yes, I tried this. I also tried installing in safe mode with and without networking. Always the same error.

kodemonkey · ‎03-19-2022

Add me to the list. Intel i5-9600K 6 core, 16GB ram, Win 10.0.19043 Pro build 19043. MSI motherboard with intel Z390 chipset.

I have dropbox on 7 other devices with no issue. Was working fine until update. Did advanced re-install. Did an uninstall as well. tried advanced re-install again. Nothing seems to work.

MRBUSBY · ‎03-20-2022

Hi @JenTo ,

Please accept my apologies if I "highjacked" your original thread. That was not my intent.🤗

My current (soon to be returned) new computer has a ARM processor, and that appears to be part of the issue, although your issue is important to me. I will be purchasing a different computer, with an i7 processor and do not want to encounter this issue without a resolution.

My previous computer was running Win7 (I know, I love legacy software), but the HD crashed in mid February. 😫😭 I was never notified by Dropbox of the need for an "update" and did not have issues using the Desktop version on my Dell Lattitude with the i7 processor.

Hopefully when there is resolution for this error, it will posted here for all to see.

MRBUSBY · ‎03-20-2022

Hi @Sandman1001 ...

There are at least three threads in this forum regarding the error code 1073741795. I am attempting to check each thread with some regularity looking for a resolution.

So far, it appears that the error has not been resolved, or at least it has not been posted in any of the threads in this forum.

@Walter, @Nancy

JenTo · ‎03-20-2022

Hey @MRBUSBY no worries. There are a number of users running into this error and hopefully whatever information we've provided Dropbox by email will help solve this issue. I still suggest that you contact support directly if it's a part of your paid subscription.

MRBUSBY · ‎03-20-2022

@JenTo

@Nancy @Walter

Yes, noted with thanks.

I did contact Support. Unfortunately, their response in the chat was to " ensure that SP1 for Win7 was downloaded " and that they could not help further with 3rd party apps or operating systems. The Galaxy Book running Win11 ( a replacement for my Win7 computer which failed) has an ARM processor which does not work with Dropbox Desktop.

@Walter helped in this forum by identifying the ARM processor.

I was hoping to see a resolution before I purchase a new computer with an i7 processor and running Win10 Pro or Win 11 Pro.

Unfortunately, Support won't help if there isn't a computer actively having a problem.

I will continue to watch for additional posts/updates and hopefully a resolution here.

mtesta · ‎03-20-2022

Nancy requested information a few days ago and there has been no reply. I use this app daily and this delay is costing me time and energy. How can there not be a resolution to this. There have to be thousands of people who have the same issue. Can we PLEASE get a resolution???

humus · ‎03-21-2022

I opened three different direct tickets by e-mail, each time I am contacted by e-mail, then I am referred to an expert, then I am offered to make very general corrections (disable the antivirus for example).

The latest build I manage to install is the 112
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277

But when connecting, I am told to install the latest version.

with this software
https://www.oo-software.com/fr/ooregeditor
I looked for dropbox in the registar and I see that there are several hundred entries. maybe related to that.

I completely removed bitdefender, I only use windows security now. Even temporarily disabling it doesn't change anything.

I even opened a thread at microsoft but the proposed steps didn't change anything

https://answers.microsoft.com/en-us/windows/forum/windows_11-files/error-code-1073741795-while-insta...

in any case the error is not linked to the processor.

there are at least 5 different threads for this issue:

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Installation-Failed-Error-Code-1073741...

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Cannot-install-Dropbox-Unknown-Error-E...

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Cannot-install-Dropbox-with-Windows-11...

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Dropbox-Desktop-Cannot-Open-Uninstall-...

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Cannot-installs-Dropbox-anymore/td-p/5...

other similar errors for other programs:
https://www.researchgate.net/post/How_do_you_solve_the_system_error_code_1073741795_in_Abaqus_6142

https://support.corona-renderer.com/hc/en-us/articles/4402920593297-I-get-error-Error-code-107374179...