I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder

[Robbie1]

Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox.  I uninstalled and reinstalled with same issue. I can open it from a desktop icon, but why will it not open from the executable file in the program folder which means I cannot pin it to the taskbar. I'm running Windows 11 Pro 23H2 with latest build.

[rfilkin]

I am experiencing the same issue on windows 10 laptop. Everything on my laptop is up to date. I have no issue with opening the app on my Samsung tablet or my android phone. This started just the other day.  I do the majority of my work on my laptop and then access it on my tablet or phone. If this isn't solved, then there is no point in using Dropbox.

[Jay]

Hi @Robbie1, thanks for bringing this to our attention.

When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

This will help me to assist further!

[Robbie1]

Hi Jay, 

I just did an advanced reinstallation with the same result. The folder will opn using the desktop icon, but not from clicking the executable in the program folder which means I cannot open the program from the taskbar. Could a very recent update to Windows 11 have caused this? It just started within the last week and I've been using Dropbox for years.

Rob 

[Jay]

Thanks for the info. Could you try right clicking the taskbar icon and then Properties, and likewise with the Dropbox icon in the start menu, and let me know what the executable path is showing up as? A screenshot of this would help greatly.

[Robbie1 · Accepted solution]

Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox

which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.

[Jay]

I think that, as the program is now working, I'd leave the target as is to prevent any other issues from occurring. 

[Robbie1]

I agree and thanks a lot for your hep, Jay.

Rob C.

[rfilkin]

[rfilkin]

I have done a complete and thorough uninstall. Still getting errors. I have spent hours on this and after being a dropbox customer for years, may look at alternative options