cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours on Monday the 11th of November. Apologies for the inconvenience and thank you for your patience. You can find out more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: How to Clear or Remove the Recent file list in mobile apps

How to Clear or Remove the Recent file list in mobile apps

Swe T.
New member | Level 1
Go to solution

I want to clear all the Recent file list, there has no clear function please advise how to clear the list.
Thanks & regards

Swe Tin

310 Replies 310

Mohamad Nazri N
New member | Level 1
Go to solution

Seriously a security issue and the feature is redundant without the possibility of disabling the 'Recents' tab. Either remove the 'Recents' tab or fix it so that users can disable it as an option!

David M.233
New member | Level 1
Go to solution

Is it possible to delete the Dropbox app on my iPhone without affecting the files in my Dropbox, which I access on my desktop? I especially don't want to lose photos that I just uploaded from the phone to the Dropbox on the desktop. I need to clear up space on my phone. I'll reload the app after that, which i've found frees up space. Thank you.

Rich
Super User II
Go to solution

Is it possible to delete the Dropbox app on my iPhone without affecting the files in my Dropbox, which I access on my desktop?

Yes. Uninstalling Dropbox (from any platform) will not delete the files in your account.

I need to clear up space on my phone. I'll reload the app after that, which i've found frees up space. 

Yes, that's the only way to clear the cache manually on a mobile device. It will free up that space on its own over time, but if you need it back immediately, just uninstall and reinstall.

David M.233
New member | Level 1
Go to solution

Rich R., Thank you for that helpful reply. -- david m.

Choji S.
New member | Level 1
Go to solution

I find it strange that even after this long a time of people expressing their opinion Dropbox have not bothered to take care of a very valid customer concern. Is there a reason why Dropbox do not want to make recents tab go away?
Like so many have said before now, my concern is that there are always photos in the recents tab that I do not want someone looking at. Which is why, even though my app is PIN locked I do not want to open it when someone else is looking.
Surely it can not be that difficult to either remove the recents view entirely or to incorporate some sort of toggle option. Unless, of course, Dropbox simply do not want to.

D W.2
New member | Level 1
Go to solution

Why won't an official company employee come on this thread and give us an answer? All we have is a volunteer "super user" who doesn't have the authority to say "Yes, we'll fix it" or "No we won't and here's why."

If Dropbox has no intention of making any changes, at least have the guts to make an official statement saying so. But continuing to ignore your customers is no way to run a business.

Nathan P.12
New member | Level 2
Go to solution

Guys, the folder shortcut is not a valid workaround for this, and the lack of official reponse is arrogant and even a bit offensive. It's not an unreasonable request, and is clearly one that enough users have requested, over long enough a period, to warrant such an easy change, and if not, at least a valid reason as to why not

Rich
Super User II
Go to solution

Why won't an official company employee come on this thread and give us an answer?

The forums are primarily user-supported. Although a Dropboxer (that's a Dropbox employee) does respond once in a while (and has even done so in this thread already) the majority of the people answering these posts are users like yourself. If you want an official response then you need to open a ticket with Support.

William S.14
Not applicable
Go to solution

Rich,

 

  • This domain (dropboxforum.com) is registered to and funded by dropbox.
  • Tickets should really be for personal issues and personal support.
    For generic issues it is better to address these in fora. That is .... if the company even cares. 
  • Dropbox demonstrated that they do release features not tested or discussed with the community, that they ignore complaints from the community, and that they don't care at all. Submitting a ticket after dropbox so strongly ignoring the user community is off course pointless.
  • Again... I am puzzled why on earth you would suggest to submit a ticket to people knowing dropbox does not care at all? Do you get paid for your role???? I honestly don't believe one would do this for charity.
  • Also the word official is nonsense for a commercial (non government) organization. 

Steven L.10
New member | Level 1
Go to solution

Not sure about others, but my oficial support request for this issue ended up in please check out the community forums. Working in IT this is a clear sign to me that Ops/Support is also lacking answers from either management or development ... either way I wasn't going to waste my time more than others here already did. Keep up the good work, don't listen.

Moved my files to Google, photos to Amazon (free as Prime user) and downgraded my account. Simple, done.

Need more support?