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Forum Discussion

cme2's avatar
cme2
Helpful | Level 5
2 years ago

Dropbox unexpectedly quit on Mac

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
Desktop
desktop app
Error Messages
Errors
Mac OS
  • cme2's avatar
    cme2
    2 years ago

    I manually installed 168.2.466 and the app seems stable now. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

If you're on a paid plan and have signed into your account, you should be able to contact the team via email. Are you not seeing that option?

rmundell's avatar
rmundell
Helpful | Level 6
2 years ago

Yes I have worked through the solution that was offered by email (Twice). At first it appeared to work, and began to re-index everything, but the next time I logged in to the computer Dropbox unexpectedly quit again, with the same message.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, you'd need to contact the team again via email, as they have more account and device-specific information they can access to assist further.

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