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Forum Discussion
SOLVED: Dropbox App unexpectedly quit on Windows 10
I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..."
It started about two weeks ago (and around the same time as two other unsolved posts on the forum).
Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer and saw the same error.
Running Windows 10. Does anyone have any suggestions?
Hi,
It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.
To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.
System Configuration>Services>
Check Hide all Microsoft Services
Disable All
- Walter
Dropbox Staff
Hello sgrya1 - welcome to the Dropbox Community!
I'm sorry to hear you're having issues with our desktop app on your computer. Could you give a simple re-install a go and let me know if you still get this error?
Thanks in advance!
Hi Walter,
No luck with that. I got a message saying that 83.4.152 had been successfully installed.
It tried to launch then failed with the same previous error.
- Walter
I see, thanks for the swift response sgrya1!
As you're still getting the same error, I'd suggest a clean, advanced re-install at this point.
Let me know how it goes!
Hello,
not sure where to put this issue. Anyway - I have w10, dropbox every half an hour returns this message: [removed per the Community's Guidelines]. It is very annoying and also I need to keep dropbox opened ideally all the time (my students are uplading hand histories from poker tracker - Holdem Manager 3, I am trying to amtomatically import them to mine). It not only shut downs often but it seems that it afftect the whole process (missing files at both ends etc..).
I tried I think everything - rebooting, reinstalling, delinking from my account back and forth, opening as admin, allowing it in firewall, updating everything including windows...
Any other recommendation?
Thx
Hello,
not sure where to put this issue. Anyway - I have w10, dropbox every half an hour returns message above. It is very annoying and also I need to keep dropbox opened ideally all the time (my students are uplading hand histories from poker tracker - Holdem Manager 3, I am trying to amtomatically import them to mine). It not only shut downs often but it seems that it afftect the whole process (missing files at both ends etc..).
I tried I think everything - rebooting, reinstalling, delinking from my account back and forth, opening as admin, allowing it in firewall, updating everything including windows...
Any other recommendation?
Thx (btw tried to reply in my recent post but the "Reply" button is disabled).
- Walter
Hey katrisone, sorry to hear you're still having issues with this.
Could you please try an advanced reinstall and let us know how it goes?
Just make sure to remove any devices that might be putting you over your account's limit from your Security page, if you're on the Basic plan that is.
PS: I moved your post under your recent post for clarity.
- I cant reply again so I have to create new thread. I was trying to do proper uninsall accordingly to manual you posted.
There were 3 folders mentioned i need to delete from register. I found just the third one.
After that my PC crashed complely, now I cant start and probably I need to reinstall whole windows and who knows what else that advice did, replying now from mobile obv.
Really dont understand why do you even have these advices in manual when it could do so much damage. I cant even express how upset I am right now. Hi all
Two days ago I cleaned up and reorganized my local Dropbox on my desktop. For what it's worth I've been using Dropbox on all five of the computers in our family, this is the primary one that stores "all" of the Dropbox folders while the rest have subsets (only 1-4 folders).
After the cleanup, which moved, and deleted quite a few files, I noticed that Dropbox had "quit unexpectedly." I restarted it several times and each time received the same "Dropbox quit unexpectedly," message.
I have tried the following solutions suggested on the website:
* Restarted system
* Reinstalled Dropbox completely
* logged all other systems out of Dropbox and repeated both of the above
* Restarted about ten more times.
* Grown increasingly frustrated
* Backed up the "corrected (with changes) Dropbox folders to a spare drive to prevent any data loss
Any help would be greatly appreciated. I'm at the point where I may need to delete and start over again, which would take a few days.
- Megan
Hi Owltiger, welcome to our Community!
How many files do you have synced to your device? Is it possible that you might have exceeded the soft 300K limit?
Are you able to maybe remove some folders using selective sync, in order to check if the same behavior will happen then?
Keep me posted on the results!
For some reason I could not reply directly to your comment.
Yes, my system has well over 300k, and has been over that limit for years (I have a rather robust PC). Unfortunately, I have been unable to remove anything in selective sync because as soon as the application starts up and I go to click on the options it crashes into the same error message.
I recently upgraded DropBox to a 4 TB plan. My folders contain about 4,000,000 files. Some of them were added recently.
Since the upgrade, DropBox cannot complete the updating process. As a result, I have files on four different devices that are not in sync.
I am leaving for a conference in a couple of days and, instead of working on my presentations, I am stuck trying to restart, reinstall, and reboot stuff.It starts by saying that it is indexing 4M files, then over the course of 2 days, the number drops significantly, e.g., to 350,000 or even to 10,000, then DropBox crashes and leaves a message saying "DropBox unexpectedly quit. Your files are safe...". I've looped from reinstall to restart to this error message more than 10 times over the past week, on multiple devices.
I repeatedly reinstalled everything and rebooted.
I am willing to delete some files and/or stop synchronizing some directories but I don't know where to start. I tried removing the most recently added directories and then restarting DropBox but that didn't make a difference.
Please help. I am spending entire days on this and I cannot get back to my work.
Thanks.
Drago
- Megan
Hi dragomirradev, I'd be happy to help!
You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files.
Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know of any updates?
Also, what is the version of the app that you have installed to your device?
Keep me posted!
DropBox keeps sending me ads to increase my storage space from 1 TB to 2 TB to 3 TB to 4 TB.
So, I recently did that and added more files. Now the question is how to remove some of them so that DropBox restarts.
I am using 157.4.4808
I am not even able to do selective sync properly since the app keeps crashing.
I tried deleting a large directory with 1.6M files but even this is taking more than 48 hours. The numbers right below haven't changed in hours. I don't know why the status report says "Uploading" given that these are files that I am removing (on linux) from the DropBox directory.
tangra:~% dropbox status
Syncing 886,339 files
Uploading 886,336 files...All in all, I've spent more *than 60 hours* of personal time over the last few days dealing with this, inc,luding 15 hours each day on Saturday and Sunday. It has been a disaster. I am supposed to be working on a presentation for a conference. I am leaving today and I haven't been able to work on the presentation because of all these problems.
Please help me out! Can you please remove that huge directory directly from the server?
Drago
Downloading 3 files...
