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winman's avatar
winman
Explorer | Level 3
4 years ago

Dropbox unexpectedly quit Your files are safe. Restart Dropbox

We are getting error message as "Dropbox unexpectedly quit Your files are safe. Restart Dropbox..." repeatedly while files are getting synced to dropbox, this might have happened after Dropbox update of 120.4.4598. We are using Windows 10 OS.

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Error Messages
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  • MistahJ's avatar
    MistahJ
    Helpful | Level 5
    4 years ago

    I'm getting the same issue with one of my users after updating.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey winman, welcome to our Community!

    I'm sorry to hear you're having issues with our desktop app on your computer. Could you try to re-install  and let me know if you still get this error? 

    Keep me posted!
     
    • MistahJ's avatar
      MistahJ
      Helpful | Level 5
      4 years ago

      Following this guide seemed to work. A regular uninstall kept having the same issue, but we are all good now.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey MistahJ, sweet!

        Happy to see that your issue is now resolved!

        Give me a nudge if you have any other questions.
  • Researcher1's avatar
    Researcher1
    New member | Level 2
    4 years ago

    I am getting the same error. Even after Re-install error not solved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey Researcher1, thanks for posting here!

    Can you please try following the steps in this article, to see if they help?

    Let me know how it goes!

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