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Forum Discussion

winman's avatar
winman
Explorer | Level 3
4 years ago

Dropbox unexpectedly quit Your files are safe. Restart Dropbox

We are getting error message as "Dropbox unexpectedly quit Your files are safe. Restart Dropbox..." repeatedly while files are getting synced to dropbox, this might have happened after Dropbox update...
desktop
Error Messages
Get Started
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey winman, welcome to our Community!

I'm sorry to hear you're having issues with our desktop app on your computer. Could you try to re-install  and let me know if you still get this error? 

Keep me posted!
 
MistahJ's avatar
MistahJ
Helpful | Level 5
4 years ago

Following this guide seemed to work. A regular uninstall kept having the same issue, but we are all good now.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey MistahJ, sweet!

    Happy to see that your issue is now resolved!

    Give me a nudge if you have any other questions.

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