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Forum Discussion
Dropbox Unexpectedly Quit
For about a week now, I have been experiencing constant crashing of dropbox. When that happens, the message "Dropbox Quit Unexpectedly" appears.
I already tried many of the common solutions suggested here, including the following:-
- Restarting the computer.
- Uninstalling then reinstalling Dropbox
- Unlinking then linking my account.
- Disabling any anti-virus I am running.
This issue has made Dropbox completely useless to me. I am now paying for a software I can't benefit from at all. It's happening in 3 computers at the very least. It's occuring in both Windows 7 & 10.
The version I am using is 88.4.172. I tried upgrading to the beta version 89.3.272, but that didn't solve anything.
I wish there could be a way I could revert back to an older version of Dropbox, but then it will automatically update to that cursed version.
Drnil,
We have exactly the same problem and this is not the first time this happens. Almost every 6 months, we need to desynch and resynch folder per folder. Dropbox assistance is just useless. We have dropbox business and 10 To bytes of storage. A bit more than 2millions of files that we want to keep...
Instead of having problems of perfromances, it just does not work and crashes constantly. We are wasting our time and it takes more than week to fix everything... We are really considering stopping with DROPBOX because the problem is the memory usage. On two of our computers, Dropbox started to crash constantly wednesday night at the same time. Of course, Dropbox is to blame... They did something. When looking at the task manager of windows, the RAM usage is just building up non stop, until it reaches 3Gb and then crashes. Dropbox is still running under 32bit which can explain the problem. They should be ashamed of selling such a crap and not mentioning clearly the issue... Bad for them, we will go and see the competition, the only action we can take after such ineficiency. Good luck with this!!!! Me, I gave up....
- Walter
Dropbox Staff
Hi SnowPenguin :penguin: - welcome to the Dropbox Family!
I'm sorry to hear about the crashes you've experienced lately when using our desktop app on your Windows machines and thanks for sharing all the troubleshooting you have done so far; I appreciate it.
I'll be glad to look into it if you don't mind me using the email address that 's connected to reach out so please let me know if it's OK with you to do so.
Apart from that, just out of curiosity, how many files do you happen to have stored in your account?
I'm only asking because the performance of the Dropbox application starts to decline after reaching about 300,000 files and this might also lead to high CPU usage which in turn can lead to crashes.
In any case, I'll be waiting for your response so I can help look into this further.
I second SnowPenguin. I'm having more or less identical symptoms, noticing Dropbox starting to crash repeatedly around Saturday, same version (88.4.172), using Windows 10 Pro Build 18362. A large number of files but no major change of the file system.
Hello Walter,
Sure, I have no issue with you contacting me on that E-Mail address.
I have over 500,000 files in my account, but that was never an issue. As I simply don't edit most of them, and things were working fine up until few days ago.
- Walter
Hi SnowPenguin & drnil - how are you today?
To expedite matters further at this point, I've found your existing tickets on our system and got back to you there.
Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.
Thanks again for your patience and cooperation!
Hi,
I am having this issue now for over a month! since 5/5/20, i am emailing with Noah from Dropbox Support team and not getting anywhere, Noah is replying only once a day, i have been following all givin steps and the problem still exists, now i am advised to do the first step i have giving on the first day again, i am going in a circle and not getting anywhere with the supper for OVER A MONTH, tring my luck here on the forum, Any help? Thanks.
A tech replying once a day sounds like a dream. I am getting a response once every 3 or 4 days. I would be willing to try the syncing one folder at a time. Can anyone tell me how to do that. I cant seem to find an option to sync manually.
Hi,
After having this issue since 5/5/20 and emailling back and forth with Noah from Dropbox Support till 7/22/20 when Maddison from Dropbox Support toke over the case and i followed all givin steps and the problem was still existing my only option after 4 MONTHS was to reinstall windows and this worked for me. its a waste of time to wait for the issue to be solved by Dropbox, just ask your IT department to reinstall windows.
Thanks,
