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cme2's avatar
cme2
Helpful | Level 5
2 years ago

Dropbox unexpectedly quit on Mac

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
Desktop
desktop app
Error Messages
Errors
Mac OS
  • cme2's avatar
    cme2
    2 years ago

    I manually installed 168.2.466 and the app seems stable now. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey rmundell, could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?

rmundell's avatar
rmundell
Helpful | Level 6
2 years ago

a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update here, rmundell.

     

    Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

    • rmundell's avatar
      rmundell
      Helpful | Level 6
      2 years ago

      hi Hannah,

      I had already worked through the steps on that page before i posted in the community forum. 

      thanks,

      Roger

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi rmundell, thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.

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