We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Anna R.5
3 years agoHelpful | Level 6
Dropbox support for macOS 12.3
So I'm referring to https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support
Does this mean it will be 100% safe to upgrade to macOS 12.3 as long as I keep Smart sync to Loc...
- 3 years ago
You can never ever say its 100% safe - simply because you'd be using a Beta OS and also a Beta version of Dropbox. However, it should work well, but, be cautious of the fact it is beta at all levels.
I know previously at last minute notice Apple have changed how stuff worked in beta versions meaning stuff which used to work no longer did when updated to the next release so thats also something to be aware of.
kalysince83
New member | Level 2
Hi there,
I'm on Mac Ventura 13.4.1.
I can only ever access the Dropbox Beta app through the icon in my menu bar. The dropbox app just opens my finder folder. The app from the menu bar said I needed to update, so I did. After it updated, it started to move ALL of the contents of my dropbox folder to a new location. It said it would take an hour and sync in the background. I'm hours in and it says it has 51,000 files to go. I'm exceptionally nervous about what's happening here. I updated the app because I was trying to set up an external hard drive, but was running into issues with the hard drive not showing up in Beta. Now my files are being moved and it's gonna take far longer than an hour!
I can still see and access all my files when I log into the Dropbox.com, but all of my files that I try to access through dropbox in the sidebar of my finder window have an empty cloud icon and say they're uploading. I can access them, but I'm not sure what's going on. None of them are stored locally, they're all on Dropbox.
Can anyone shed some light on what is happening? Apologies if this is nothing to sweat; data storage & migration is not my forte!
cbonargent
2 years agoHelpful | Level 7
Thank you kalysince83 for your post, although I'm not sure it was an answer to mine, which is just above yours. Has the sync finally ended and is Dropbox functioning OK? I hope so 🙂
What I have realized, however, is that inquiries about using the "old" Dropbox with newer MacOS are never acknowledged by Dropbox staff like Hannah, but only those who have fully updated but are having horrific problems, like Son Gospel and Stefan86. When I see these accounts I feel I should never update and take such a risk.
And I suppose it would be asking too much to know exactly and truthfully what the status is concerning Mac and Dropbox.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!