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Dropbox keep asking for relink after i moved my local dropbox folder to another location

Dropbox keep asking for relink after i moved my local dropbox folder to another location

shoeb ikhlas
Explorer | Level 3

I have a ubuntu 22.04.3 LTS desktop. It has a SSD on which OS is installed and a HD for other non-OS things. By default Dropbox store local data in Home dir of ubuntu. I was running out of storage, so i moved it to my HD (using Move option in preferences). It worked well, but as soon as I restart my system, Dropbox always notify me of directory has change (which i did intentioanlly) and ask me exit or relink which ultimately set everything back to Home fodler. 

11 Replies 11

Hannah
Dropbox Staff

Hey @shoeb ikhlas, thanks for bringing this to our attention.

 

Has the Dropbox folder been moved to an internal or external drive?

 

If the latter, have you made sure that the drive is connected and recognized by your computer before the Dropbox app is launched?

 

Also, which version of the Dropbox app do you have installed?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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shoeb ikhlas
Explorer | Level 3

Hi @Hannah,
The drive is internal, its just i use SSD for OS and HD for data.
The verison of Ubuntu is 181.4.5678. 

Hannah
Dropbox Staff

Thanks for this info, @shoeb ikhlas.

 

Can you also send us a screenshot of the error you're getting each time you restart your device?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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shoeb ikhlas
Explorer | Level 3

Screenshot from 2023-09-06 12-21-49.jpg

 

Here is the screen shot

Walter
Dropbox Staff

Hey @shoeb ikhlas, sorry to jump in here. 

 

Have you by any chance tried to mount your partition when your system starts? You could also try delaying the startup of the Dropbox app so that the drive has enough time  to mount. First, you'll need to disable the app's option to load at startup and then add your own startup entry for Dropbox but add the X-GNOME-Autostart-Delay parameter and set it to be to the number of seconds you'd like the delay. 

 

Finally, save this under ~/.config/autostart/sleepy-dropbox.desktop 

 

Let us know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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shoeb ikhlas
Explorer | Level 3

My drive is premanently mounted (means it automatically mounts as boot). I also tried disabling the auto start option and delaying the start by 15 sec. Nothing is working, it will be working fine as long as i am not restarting the PC. As I reboot my systme, the same error is UP.

Nancy
Dropbox Staff

@shoeb ikhlas, can you please clarify for me if the filepath that’s been blurred out on your screenshot shows the original location of your local Dropbox folder (before you moved it), or if it shows its filepath on your HD drive instead?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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shoeb ikhlas
Explorer | Level 3

Yes the path shown in the screen shot is the original path that was automatically set when I installed Dropbox.
Later on I move the path to my HDD, now it keep asking to set it back to original default path. 

Walter
Dropbox Staff

Hey @shoeb ikhlas- thanks for clarifying that for us.

 

Would it be OK if we reached out via email to have a further look internally at this point?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    shoeb ikhlas Explorer | Level 3
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