Apps and Installations
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Hello Dropbox community,
I had some issues with Dropbox, asked here and Walter (many thanks!) gave me a link to download the app again. All working fine.
But now I keep getting messages that Dropbox has unexpectedly quit. I click the restart button on the message to restart Dropbox but it does not start.
I've never had any issue with Dropbox before but now it seems to be going wrong.
Is there an easy fix to this? Or something I have done wrong maybe?
Hoping someone can help.
Many thanks!
Hi Megan,
I have uninstalled and uploaded the Dropbox app again. It seems to be working now.
But if the issue starts again, I will try your suggestion of an advanced install.
Hopefully, it will all work well this time.
Thanks for your help! Much appreciated..
Hey @HerbalTea, let's jump right into this!
Would you mind clarifying your OS, along with the Dropbox version that you're using on your end?
If you happen to have a screenshot of the error, that'd be most helpful.
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I am using Windows 11. I am using the free version of Dropbox. It's the most recent version I imagine as I had to restart the app the other day.
I don't have an image of the message now. It says: Dropbox has unexpectedly quit.
Everything was working fine until this week. Never had issues before.
Hey @HerbalTea, thanks for the heads up!
I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall?
If the issue persists, you can try creating a new OS profile and installing the app there as a test.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Megan,
I have uninstalled and uploaded the Dropbox app again. It seems to be working now.
But if the issue starts again, I will try your suggestion of an advanced install.
Hopefully, it will all work well this time.
Thanks for your help! Much appreciated..
Hi @HerbalTea I am glad to hear you got Dropbox working effectively once again on your PC 🙌.
Hi HerbalTea,
Here are some steps you can take to troubleshoot the problem:
If none of these steps work, you may want to reach out to Dropbox Support for more specific assistance.
Sure I am happy to tell you what I use it for.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!