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Forum Discussion

HerbalTea's avatar
HerbalTea
Helpful | Level 5
3 months ago

Dropbox has unexpectedly quit -- how to solve this error?

Hello Dropbox community,   I had some issues with Dropbox, asked here and Walter (many thanks!) gave me a link to download the app again. All working fine.   But now I keep getting messages that ...
desktop
Error Messages
  • HerbalTea's avatar
    HerbalTea
    3 months ago

    Hi Megan,

     

    I have uninstalled and uploaded the Dropbox app again. It seems to be working now.

    But if the issue starts again, I will try your suggestion of an advanced install.

     

    Hopefully, it will all work well this time.

     

    Thanks for your help! Much appreciated..

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey HerbalTea, let's jump right into this! 

 

Would you mind clarifying your OS, along with the Dropbox version that you're using on your end? 

 

If you happen to have a screenshot of the error, that'd be most helpful.

 

Let me know more, and we'll take it from there!

HerbalTea's avatar
HerbalTea
Helpful | Level 5
3 months ago

Hi Megan,

 

I am using Windows 11. I am using the free version of Dropbox. It's the most recent version I imagine as I had to restart the app the other day.

 

I don't have an image of the message now. It says: Dropbox has unexpectedly quit.

 

Everything was working fine until this week. Never had issues before.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey HerbalTea, thanks for the heads up! 

     

    I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall?

     

    If the issue persists, you can try creating a new OS profile and installing the app there as a test. 

    • HerbalTea's avatar
      HerbalTea
      Helpful | Level 5
      3 months ago

      Hi Megan,

       

      I have uninstalled and uploaded the Dropbox app again. It seems to be working now.

      But if the issue starts again, I will try your suggestion of an advanced install.

       

      Hopefully, it will all work well this time.

       

      Thanks for your help! Much appreciated..

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi HerbalTea I am glad to hear you got Dropbox working effectively once again on your PC 🙌. 

        I’d love to hear more about how you use Dropbox, that's if you are open for sharing. I’m always curious about different workflows and would love to pick up any tips that might be helpful for you or our internal teams.
         
        Thanks, 
        T 😺 (Dropbox Community Manager) 

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