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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Hannah
Dropbox Staff
Dropbox StaffThanks for the update, currentj.
If you're having the same issue with the app closed, that would indicate that this isn't really a Dropbox issue.
I'm sure you've already tried this, but if not, can you also restart your computer, to see if that helps?
It is interesting that you believe it isn't a dropbox issue when it only happens with my dropbox folder. All other folders and drives are working appropriately. Yes, I have restarted and checked for other windows updates and storage issues.
- Hannah
The thing is, when the app is not running, the Dropbox folder is just like any other folder on your computer.
Can you also check how it behaves in safe mode? Maybe it's a permissions thing that might be affecting this.
Hello, I'm having the same issue. Each time I click a file it spins for a long time and the app closes.
When I go to my task manager, under apps I see this message (Windows Explorer - Not responding)
and the power usage is VERY HIGH. I end task and the same issue comes back. I'm using Windows 10.
I've uninstall the app several times, did a compute restart and nothing changes. This issue only happens
with the dropbox files.
Thanks
- Jay
Hi VEP, what is the exact version of Windows 10 you are running?
When you previously uninstalled and reinstalled the desktop app, did you perform an advanced reinstallation?
