Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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Greyfox
Helpful | Level 6
6 years ago

Dropbox desktop app scaling issues on Windows 10

I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not...

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Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not not possible to access the taskbar icon context menu via right clicking with mouse. 

I first noticed the issue while trying to use the Dropbox dektop app with an LG HDTV connected to my PC as a display. Windows automatically sets the recommended scaling to 150% on this display and causes the Dropbox desktop app to not function correctly. 

Please note the link below to screen recording:

https://youtu.be/4wOeMeJ8vYo

 

 

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Thank you; I did indeed set the scaling mode to System (Enhanced), but it did not fix the scaling. It is one of the screenshots that I uploaded, but unfortunately Dropbox is being slow about uploading my screenshots.

","body@stringLength":"223","rawBody":"

Thank you; I did indeed set the scaling mode to System (Enhanced), but it did not fix the scaling. It is one of the screenshots that I uploaded, but unfortunately Dropbox is being slow about uploading my screenshots.

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Dropbox desktop app scaling issues on Windows 10","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:353032"},"body":"

Dropbox, please forward onto your QA that this is unreasonable for this issue to still be present in the latest versions of dropbox. Why are we still dealing with something as basic as proper DPI scaling? Figure. It. Out. Please. Have a failsafe dpi that allows the user to at least do what they need to do while a real fix is developed.

 

Thank you greyfox for the workaround.

","body@stringLength":"401","rawBody":"

Dropbox, please forward onto your QA that this is unreasonable for this issue to still be present in the latest versions of dropbox. Why are we still dealing with something as basic as proper DPI scaling? Figure. It. Out. Please. Have a failsafe dpi that allows the user to at least do what they need to do while a real fix is developed.

 

Thank you greyfox for the workaround.

","author":{"__ref":"User:user:1180591"},"isEscalated":null},"ForumReplyMessage:message:353148":{"__typename":"ForumReplyMessage","id":"message:353148","revisionNum":1,"uid":353148,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:333659"},"subject":"Re: Dropbox desktop app scaling issues on Windows 10","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:353148"},"body":"
Hey Paultimate, thanks for pinging me back here on this matter! I can see that our desktop app engineers have posted that this should have been improved since our Stable version 73.4.118. As you mentioned that one of your devices has been affected by the issue described here, can you elaborate a bit on what this looks like on your end? 
\n
 
\n
I’d also appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. Thanks in advance Paul!
","body@stringLength":"2471","rawBody":"
Hey , thanks for pinging me back here on this matter! I can see that our desktop app engineers have posted that this should have been improved since our Stable version 73.4.118. As you mentioned that one of your devices has been affected by the issue described here, can you elaborate a bit on what this looks like on your end? 
\n
 
\n
I’d also appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. Thanks in advance Paul!
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Jane,

I am still experiencing this issue on 75.4.141, and my scaling settings are not affecting the Dropbox application.

https://www.dropbox.com/s/36v64ry1ulxtcb9/Screenshot_1.png?dl=0

https://www.dropbox.com/s/ki1q4t40sf4ljux/Screenshot_2.png?dl=0

https://www.dropbox.com/s/x94mw5j7ggm85w7/Screenshot_3.png?dl=0

\"\"\"\"The Dropbox window is completely cut off the side of the screen and is entirely unusable.

I'm a Dropbox Pro user. Please fix this. 

Andres

","body@stringLength":"1055","rawBody":"

Jane,

I am still experiencing this issue on 75.4.141, and my scaling settings are not affecting the Dropbox application.

https://www.dropbox.com/s/36v64ry1ulxtcb9/Screenshot_1.png?dl=0

https://www.dropbox.com/s/ki1q4t40sf4ljux/Screenshot_2.png?dl=0

https://www.dropbox.com/s/x94mw5j7ggm85w7/Screenshot_3.png?dl=0

\"\"\"\"The Dropbox window is completely cut off the side of the screen and is entirely unusable.

I'm a Dropbox Pro user. Please fix this. 

Andres

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Just a thought, is the Scaling Behavior set to “System (Enhanced)\" ?, If I remember correctly this was the only option that fixed the scaling problem for me. Hoping it gets fixed soon.

","body@stringLength":"191","rawBody":"

Just a thought, is the Scaling Behavior set to “System (Enhanced)\" ?, If I remember correctly this was the only option that fixed the scaling problem for me. Hoping it gets fixed soon.

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Dropbox desktop app scaling issues on Windows 10","moderationData":{"__ref":"ModerationData:moderation_data:353792"},"body":"

The comaptibility settings should work as I have just tested by downloading the latest dropbox (75.4.141) on windows 10 (1903) with a 1080p display and a display scaling value of 150%.

I am sorry, as the screenshots are still not viewable, ill just make a wild guess, perhaps instead of applying the scaling compatibility fix to the dropbox app shortcut, it might help applying the settings directly to the application executable file (dropbox.exe), the default location is C:\\Program Files (x86)\\Dropbox\\Client . Another thought, it might help experimetning with other compatibility settings such as \"Compatibility tab->Change settings for all users\" and other scaling options other then system enhanced.

Again sorry if none of this helps, I hope the dropbox support team may get a chance to view your support request soon.

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Thanks for the suggestions, Greyfox, but unfortunately none of them worked. I still see the same scaling issues. My screenshots have been uploaded, however, so that's good.

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Hey AndresMkesGames, thanks for the nudge & taking the time to compile this detailed description for me! If it’s not too much trouble, I’d like to have a closer look on what you’re describing us through our Official Support channel, so I’ve now made sure to create a ticket on our system on your behalf.

\n

Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you soon. Thanks again & I’ll be awaiting your next reply!

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