Dropbox desktop app not logging in - MacBook

[Simran97]

I recently joined Dropbox and am able to use the web version without any problem

However, the desktop app doesn't seem to be working on my MacBook at all.
It keeps trying to log in, and the loading wheel keeps turning forever and ever. I have tried uninstalling and reinstalling the application thrice already. 

My colleagues do not seem to be facing this issue (on much older laptops)
MacOS - Sonoma 14.1 

[Simran97 · Accepted solution]

Hi Andrea, 

I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
All you would have to do is
1. Uninstall your Dropbox application
2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
4. Download the app through the steps that it take you through.

Let me know if this worked for you as well.

[Megan]

Thanks for sharing this with everyone here on the thread to see @Simran97!

I appreciate it, and if this doesn't work, I'm always here to help.

[Christophe92]

Please fix a good solution with the business team?

Isn't normal that we have to disconnect from the company and connect back?

[Simran97]

Hi Christophe92,

I had the same issue with my business account. 
And thats the only thing that worked. 
You could ask your team admin to transfer the files to their account and then have them add you back. 

[Christophe92]

I found the issue.

Limit of maximum number of devices was reached on your account.
The admin removed other devices, allowing me to log in again.