Dropbox desktop app not logging in - MacBook

[Simran97]

I recently joined Dropbox and am able to use the web version without any problem

However, the desktop app doesn't seem to be working on my MacBook at all.
It keeps trying to log in, and the loading wheel keeps turning forever and ever. I have tried uninstalling and reinstalling the application thrice already. 

My colleagues do not seem to be facing this issue (on much older laptops)
MacOS - Sonoma 14.1 

[Jay]

Hi @Simran97, thanks for bringing this to our attention.

When you uninstalled and reinstalled the app, did you do an advanced reinstall of the app using the steps in this link?
 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

[Simran97]

Hi Jay, 

Thankyou for getting back to me. 

I have just purchased a new MacBook and at the moment do not have any VPN, or security software. 

I have tried reinstalling the software with an offline downloader link as well, and it still has the same problem. 

[Hannah]

Hey @Simran97, if you click on the Dropbox icon, then on the gear icon, then on "preferences", and then go to the "account" tab, are you able to sign in from there?

[Simran97]

Hi Hannah, 

Not able to sign in from there too. 

[Nancy]

Hi from me as well, @Simran97!

Just to clarify, did you also try Jay’s suggestion above, and performed an advanced reinstall?

[Simran97]

Hi Nancy, 

I have tried to follow the instructions in the link for advanced resinstall, however, I am not sure I got it right. 
I am not much of a tech savvy and I was not able to follow the steps for the terminal application. 
Is there anyway someone from the team could support me via team viewer? 

[Nancy]

@Simran97, if you’ve tried our offline installer via this link, and it didn’t work, can we log a ticket for you instead, and message you to this email address?

[Simran97]

Hi Nancy, 

Yes please.
I actually already have a ticket, however, I still am not able to access the desktop app.

Would appreciate any help that I could get to get this started. 

[Nancy]

Thanks, @Simran97! I was able to locate your ticket in our system. 

I’ve also left an internal note with your convo here for our team to see. Please review their latest email, when you can, and reply back to them.