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JCplusULTRA's avatar
JCplusULTRA
Explorer | Level 4
2 years ago

Dropbox corrupts Windows 10 Start Menu

Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing...
Desktop
desktop app
Windows OS
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the update on this, JCplusULTRA.

     

    It seems that you're running a beta version of the app, which is experimental, so that might be causing this.

     

    Can you turn off the "early releases" option here and then simply reinstall the app and see if that helps?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sure thing, JCplusULTRA, if the issue comes back, please let us know!

sergei_x's avatar
sergei_x
New member | Level 2
2 years ago

I think i have the same issue.

But i can say, that not only start menu is corrupted. Some apps don't start as well, and folders/"This PC" doesn't open. Or may be they do open after a long time.

Also it's strange because the apps and folder, witch are opened don't has any lag. They work fine and fast.
One more detail - i can open "Start menu" using "windows" key on a keyboard, but then i click with a mouse it's does not open.

Also i can say, that this problem seams to grow: for some time i can open Start menu with a "windows" key, and launch some app, then i can't launch any app from start menu, then i can't open start menu even with "windows" key...

It is really strange — after removing Dropbox app all runs well.

For now a had reinstalled and installed Dropbox app several times at past several days, and the scenario repeats...
(in my account "Early access" as disabled)
A can provide any log information if needed.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey sergei_x, sorry to hear you're having issues with this.

     

    Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your system tray as well? 

     

    Do you happen to be running any 3rd party apps that could be causing issues such as antivirus, firewalls or even 3rd party apps or services that backup or monitor your files somehow? 

    • JCplusULTRA's avatar
      JCplusULTRA
      Explorer | Level 4
      2 years ago

      This problem is reoccurring with me as well. Version 185.4.6054

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to hear about this, JCplusULTRA.

         

        Can you also answer Walter's question to Sergei above, regarding the 3rd party apps?

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