We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
8 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

  • No VPN
  • No Firewall
  • Home Network
  • Fully updated Dropbox

The thing that is baffling is that :

  1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
  2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
  3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

 

Is this a known issue that's going on at the moment>

 

Many thanks

  • Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!