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Forum Discussion
Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.
Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop.
The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting password. After that it works normally as it should. I recorded a short video showing the problem with you:
How can this issue be solved? Is this the right place to report it?
God bless you all!
Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.
This is the version where it started to work:
raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17God bless you all!
- Megan
Dropbox Staff
Hey raulgrangeiro, welcome to our Community!
Thanks for the video, and all the added info. When did this start happening on your end?
Do you notice the same behavior on both of your devices I'm assuming, right?
Let me know more, and we'll take it from there!
Hi, Megan,
I've being using Ubuntu since version 23.10 at Febuary 2024, and it's happening since then.
Yes, I noticed this behavior on both machines.
The machine where I recorded the video has the following hardware:
Notebook: Acer A515-45-R6BL
OS: Ubuntu 24.04 LTS x64
Desktop Enviroment: Gnome Shell 46 on Wayland
CPU: AMD Ryzen 7 5700U
GPU: AMD Radeon Vega 8
RAM: 20 GB DDR4 3200MHz
SSD: WD SN530 512GB M.2
I've received an update for the daemon, the version 204.4.5420 is now installed, but the problem persists.
BenDBXCommunity Manager
Hi raulgrangeiro,
Thanks for reporting this. I've checked with our engineering team, who is currently looking into why the desktop tray icon in Linux is unresponsive. I'll let you know when I have an update!
Ben
Dear all,
I proabably have an indicator to a solution.
I've installed Ubuntu LTS 24.04. and was frustrated to see, that Dropbox is not reacting. Although I was connected with my login. No Window to open at all.
But now - after connecting here with my account - I can open the window and select, which folders I want to sync, where dropbox should sync to and so on.
May I ask you to check, if someone else observe something similar?
Megan: As I wrote - maybe an indicator to a final solution, if you share this with your developers?
Thank you very much in advance for your replies.
Best
Steffen
Update:
I've just tried it on another compter - also Ubuntu 24.04 installed.
There I do not have access to the client, even if I am logged in the community.
So questionsmarks again on my side.Both machines uses Browsers, based on the Chrome-Engine and both have the latest patch-level...
Friend, as I showed on the video, if you lock your screen and return, does it open?
I don't use your desktop setup raulgrangeiro and don't have the same issue, but in general Dropbox application (rather the daemon - the actual executable) doesn't work stable. This is not something new and often different people report different strange things appearing (sometime things disappearing). I have also issue with my Dropbox menu (no any submenu appears) and reported it multiple times - no any reaction 🤦 - Dropbox Linux application is not "first class citizen" here 🤷, unfortunately. Better don't rely that something will be changed. In your case the menu comes back at least after your trick. 😉
Have a nice day.
Same behavior after a clean installation of Ubuntu 24.04. The installation seems correct, but then the Dropbox interface does not respond; the tray icon freezes, and no settings can be accessed."
prapador if you do what I show on the video would the app show it's interface?
I'm successfully using a workaround with Ubuntu 24.04 and the latest Dropbox version.
1) Create an executable file somewhere in your $HOME directory with these contents:
#!/bin/sh
sleep 5
/usr/bin/gnome-extensions disable ubuntu-appindicators@ubuntu.com
/usr/bin/gnome-extensions enable ubuntu-appindicators@ubuntu.comAs you can see, it simply restarts the appindicator extension (this is what happens whenever you lock and unlock your screen).
2) Make it executable, i.e.: chmod +x $HOME/bin/restart-appindicator.sh
3) Create a new startup app in gnome with this data:
- Name: Restart appindicator
- Command: /home/myusername/bin/restart-appindicator.sh
Same problem with my Ubuntu 24.04 as well.
```
$ dropbox version
Dropbox daemon version: 206.4.6506
Dropbox command-line interface version: 2019.02.14
```This has been a bug since the dawn of time and has been reported many times without a fix being issued. Locking the screen always makes the icon work again. Before that, it does not.
Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.
This is the version where it started to work:
raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17God bless you all!
- T_theresa_A
Hey raulgrangeiroI am delighted to see your issue has been resolved, and thank you so much for coming back to update the thread about this (It's people like you who keep this Community vibrant and active 😄).
But separately to that, I'd personally love to learn more about how you use Dropbox overall, if you are open to sharing 🤗? I'm really interested in people's workflows and would love to share tips with you or gather feedback to pass along to our team.
T 😺(Dropbox Community Manager)
I use Dropbox mostly to store work from college. And it's a great service. The only problem I had with it was that issue that has been solved.
Thank you! God bless you!
Can confirm that it's working now!
