Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hey @dluptonmd ! I was able to locate your ticket in our system and I can see that our agent has indeed replied back to you.
Can you please scroll further down in the email thread to see the whole convo?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @dluptonmd, have you also responded, and communicated that to the email itself?
Keep in mind, that I don't have a direct line of communication with Jake, in order to inform him about that.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I tried, but haven't heard back. Check the ticket #. Once I forward the original gmail to me from Jake to my Hotmail and then reply per his instructions, it only replies back to me at Gmail. Here's the reply back address if it helps.
Hi @dluptonmd , I was able to check.
Keep in mind that Jake will get back to you. Advanced agents might need up to 24 hours to reply back, because of their workload. Keep an eye out on the ticket, and keep us updated once you hear back from the team.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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