Dropbox Android app not updating Word files

[dluptonmd]

I posted this before, but can't find it.

Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old versions. Sometimes, only, when I edit the file in word, and then go to Dropbox and open the file, I get a note saying this file has changed, refresh, but even when I do, the changes don't appear in the file in dropbox. Coincidentally or not, now when I open a Dropbox file in word, the title appears in word with numbers and percentage signs mixed in, specifically %2025. Thanks for your help.

[dluptonmd]

Actually Hannah's post was an old one. My mistake. But per my reply to her, I've figured out that by closing the Dropbox app in the 'open apps' drawer, and then reopening the Dropbox app, I can get all updated files to appear with their most current edits. Thx.

[Walter]

I'm glad to hear it's  sorted now @dluptonmd   

Let us know if you have anything else to add or ask. 

[dluptonmd]

It's NOT sorted out. The files should show the updates without my having to close and reopen the app every time I make an edit. Sometimes I forget, and then I wind up reviewing an old version of the file.

[Hannah]

Not to worry, @dluptonmd, I just sent you an email, so we can continue looking into this internally.

Just make sure to get back to me, when you can.

[dluptonmd]

I just replied to the email. Hope you got it. Thx

[dluptonmd]

I don't see any replies. Jake did not reply to my last email. Problem still exists. Please have Jake or someone review and follow up. It seems I am unable to open a new ticket per Jake's request because of my membership status. And forwarded email per his instructions will not apparently reply back to dropbox. Thx.

[Jay]

As the ticket is with a specialist team, you'd need to reply to their email directly for further assistance on this matter. They'll be able to respond via email with more information.

[dluptonmd]

I did but got no response. Can someone prompt him or someone else there to respond. Or can you make a new referral to that section/team, and have them review the thread, and respond. The problem persists. This is a very frustrating issue since I use Dropbox 20 hours a week. Thx.

[dluptonmd]

So far as I can see, there is no way to forward your mail sent to my Gmail to my Hotmail and then reply back all from Hotmail to the original Gmail from you and get that reply to successfully reach you. At least, you have not indicated you have received any replies. You need to reach out to me at my Hotmail address which you have through previous correspondence and which is also the email linked to my Dropbox app. Thx.

[dluptonmd]

I see no reply from Jake as email 1.6.23 1am refers me to.