Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Are you connected to the app via a stable WiFi connection or cellular data?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hmm, perhaps it's taking time for the Dropbox app to sync the changes.
If you edit and save the file and then go to our website, does that show you the updated version or the older one?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Have you marked the file as offline in the mobile app, or is it a normal file?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @dluptonmd , sorry to hear you're still having issues with this.
May we reach out via email to have a further look internally at this point?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!