Cannot link my Android phone due to reaching device limit, but I have a paid plan

[Burdzy]

I have the Plus account with 2TB and unlimited devices. My Android phone says I reached the limit of 3 devices. How do I contact Dropbox support to fix the issue? The page where I can submit the problem does not allow me to type my problem.

Actually, Dropbox apps think that my plan is Basic sometimes. I am in a catch-22 situation. I need help to recognize my Plus plan but to get help Dropbox must recognize my Plus status first. I do pay - they collect my money.

[Burdzy]

Hi Jay,

The page says:

"No payment or billing activity
Invoices and receipts for payments made on your Dropbox account will be available here."

I can send you a copy of the annual payment made on Oct 4, 2023.

It was handled by PayPal so I have receipts from Paypal and American Express for $132.17.

I understand that I should not copy the receipts here so you would have to tell me where to send them.

Thanks,

Chris

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance.

[Burdzy]

I replied to the email by email. Please note that the email associated with my Dropbox account is my old university email ....@m... My university switched to a new email service and now my replies come "From ....@u..." I wonder whether the Dropbox email system will recognize that they come from the same address.

Chris

[Burdzy]

Hi Jay,

I changed my email address at Dropbox to an "outlook" account. Can you see my new email? Please send a message to that account. I will reply from that account.

Thanks,

Chris

[Burdzy]

Hi Jay,

I am not sure how I can communicate my new Dropbox email to you. It is [Removed as per Community Guidelines]

Chris