Cannot establish a secure connection after dropbox update to 111.4.472

[gabriel_nemeth]

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.

I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.

[Francisgo]

anyone has fixed this issue??...i have this problem too

[Francisgo]

I have Eset too

[carka88]

Thanks for this tip! Working remotely and not being able to sync my folders was a killer.

[igiuscal]

Stesso problema, da un paio di giorni.

Spero si risolva presto!

[igiuscal]

I've installed beta version, as @Daphne suggested, and now all is working.

I'll wait for new official version.

[butnothing]

    I started getting thias same thing this past Friday Dec. 4th. I last used it Nov. 27th. I also get "can't establish secure internet connection". At one point I got message "No internet connection, Please connect to internet". But this is NOT true, as everything else on my computer works fine on the net. 

   In light of your suggestions that it is caused by my Antivirus, I contacted them(ESET) and they advised me to troubleshoot by temporairily pause the protection and then try loading Dropbox again. I did just that. Recieved same message about "can't establish secure internet connecction". 

    I also have Dropbox loaded on my Android phone and my Android tablet, also both have ESET protection. There are  no issues withg them at this time. Just with my laptop on Windows 10.....yes has the latest "critical" updates.

     Please help. 

[Jay]

Hi @Ricardoalmendra, thanks for joining the Community!

Could you confirm what anti-virus software you're running on your device? Have you tried settings the date and time to be manual, or automatic?

Any other info or screenshots would be helpful!

[Jay]

Hi @asuss06, thanks for your message!

What security software are you running on your device, and is it up to date? 

Any other info or screenshots would be helpful!

[asuss06]

Im using ESET NOD32 antivirus and its all up to date. i fiddled with the clock as well b/c i saw other sites saying that the time might be off. the firewall is Windows Defender.  let me know what you might like a screenshot of and ill send you anything you want.

[Jay]

Thanks for the info, @asuss06, I've merged you to a thread with similar queries. Could you try installing the beta version of the app here.