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Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Connecting
Desktop and Web
desktop app
Error Messages
Setting up the apps
Windows OS
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

Nicole52's avatar
Nicole52
Explorer | Level 4

Thanks @bioman.  Your advice worked.  Many thanks  Nicole52

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago

I've just received some news that I'd like to share with you all here!

 

It appears that ESET has fixed the problem that was causing this error.

 

For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

 

Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

 

Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

 

Let me know how it goes!

  • alexnt's avatar
    alexnt
    Helpful | Level 5
    4 years ago

    It works now.

    I never installed the beta version and just waited for the fix.

  • Donna7752's avatar
    Donna7752
    Helpful | Level 5
    4 years ago

    Got a lovely surprise this morning. No little red mark re secure connection and a DB updated!

    I'd been holding out. Didn't change any ESET settings or install Beta version DB. Glad now.

    Am sure the community's unceasing pressure is responsible for the solution having been found after a very frustrating week. So we all deserve a huge round of applause!

  • Nuno Sacramento's avatar
    Nuno Sacramento
    Explorer | Level 4
    4 years ago

    I think the problem is solved...

    Thank you.

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