Cannot establish a secure connection after dropbox update to 111.4.472

[gabriel_nemeth]

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.

I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.

[vinny1981]

Carissimi, 

da qualche giorno continua a comparire in notifica la dicitura "impossibile stabilire una connessione sicura", un problema insomma che in un certo modo pare sia legato alle impostazioni di data e ora del pc, che tra l'altro ho sincronizzato con l'orario di internet.

Qualcuno ha dei suggerimenti su come risolvere?

Grazei 

[Daphne]

Ciao @vinny1981, spero che tu stia bene oggi!

Puoi farmi sapere quale versione dell'app desktop hai installato sul tuo computer?

Inoltre, hai problemi a connetterti al sito web di Dropbox?

Fammi sapere e possiamo partire da lì!

-----

Hello @vinny1981, I hope you're well today!

Can you let me know which version of the desktop app you have installed on your computer?

Also, do you have any issues connecting to the Dropbox website? 

Let me know and we can go from there!

[Mousebladder]

I too am having the exact same problem. I just downloaded the latest client on my pc and installed it again. Same problem. I have followed the troubleshooting: disabled all av, firewalls, checked internet is online. Phone works okay but computer won’t sync. I have two errors; Dropbox can’t connect using a secure connection, check date/time. I have done that and no issue there. I then get Dropbox is offline no internet connection error. I can ping various domains from cmd without issue. This has just started being an issue this week.

[Daphne]

So we can look into this in more detail, I've reached out to the email linked with your profile here @Mousebladder.

Please check your inbox for my message when you have the time, and we'll take it from there - thanks!

[tale88]

The time is the same everywhere, but it's still a mistak

[Daphne]

Hello there @gabriel_nemeth, I hope you're well today!

Can you let me know if you're also having any issues connecting to the Dropbox website?

If you're getting any errors on www.dropbox.com, please send over a screenshot of this.

Looking forward to hearing from you!

[Daphne]

Hi @tale88, I'm sorry to hear you're having trouble with this!

Just to confirm, are you getting this error from the desktop app when it's trying to connect?

If so, please check out this article for some more info on the error.

Let me know how it goes!

[uncsuperfan]

This is happening to me as well.  System clock is correct, yet DropBox is using a SSL time sync cannot connect message.  This is the first time this has happened to me in many years of DropBox usage.

[skiddyrow]

I'm having this same issue as well - never had it before. System clock is fine, I checked proxy / firewall suggestions as per the forum all are fine. Windows / Dropbox all latest versions.