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Forum Discussion
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've...
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
Daphne
Dropbox Staff
Dropbox StaffHi tale88, I'm sorry to hear you're having trouble with this!
Just to confirm, are you getting this error from the desktop app when it's trying to connect?
If so, please check out this article for some more info on the error.
Let me know how it goes!
This is happening to me as well. System clock is correct, yet DropBox is using a SSL time sync cannot connect message. This is the first time this has happened to me in many years of DropBox usage.
I'm having this same issue as well - never had it before. System clock is fine, I checked proxy / firewall suggestions as per the forum all are fine. Windows / Dropbox all latest versions.
Down loaded beta version and problem solved. That took 8 hours to figure out!!!!!!!!!!!!!!!!!!!!!!!!
Did you have to uninstall the regular dropbox before installing the beta?
I found a solution for the problem 'dropbox failed to establish secure connection' with ESET.
What you can do is open ESET.
Select SETUP and right down under 'Advanced Setup'
Go to 'WEB and Email' and click on it
There you see two items : Protocol Filtering and SSL/TLSClick on SSL/TLS
Now I leave that enabled .
And I still keep Automatic Mode
But click on the Edit option right from : List of SSL/TLS filtered applications
Now you see a whole bunch of applications .. and Dropbox is one of them.
Double click on each line containing dropbox .. and select there 'ignore'
When ready select OK to save the new setting.It would also have worked when you have disabled ' SSL/TLS protocol filtering ' but I found that a big risk
regarding protection. I only made an exception for Dropbox but left the rest what it is.
It seems Dropbox and ESET on this SSL/TSL protocol filtering is not a good combination- I have exactly the same problem with one of the laptops. Internet is OK and time clock as well
Same here unfortunately, with the desktop app.
System clock is correct, I disabled my firewall and antivirus, updated my OS to the latest W10 update, uninstalled and installed again Dropbox... but still nothing.
It says "Unable to establish a secure connection".
Dropbox website works correctly instead.
How can we solve that?
I too have this problem - for the first time in 12 years of use.
Since Saturday Dec. 5th, I get the error immediately from the PC desktop app when it's trying to connect. I too have tried most everything with no luck. I can access Dropbox online BUT ALSO ON THE OTHER 2 DEVICES (Notebooks) I HAVE IT ON! There, no problems!
Is my PC perhaps the 'parent' device? But then why no difficulties on other devices?
What to do? And don't say to chat as it's useless...you can't explain anything to a computer!
BTW I only have 'basic' Dropbox. Is upgrading nedded to resolve?
Thanks
The installed desktop version got broken by an update last friday.
Try the beta mentioned here. Worked for me.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
I have the exact same problem. I've cxhecked the firewall settings, time/date are set correctly, my folder is on the same drive as my operating sys and the same error message. I'm running ESET on a windows 10 64 bit sys with all software up to date. I hope they find a fix soon
