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Forum Discussion

Explorer | Level 4

9 months ago

Can't use on old location when re-installing the app on Windows

Hi, i was re-install the dropbox , and i was keep using D:/Dropbox(original_)

and i don't know why for this re-install it will create a new location on deep one sub folder.

Megan
Dropbox Staff
9 months ago
Hey RCC2, let's jump right into this!

If I understand the situation here correctly: it sounds like you wanted to re-install the desktop app, however it didn't keep the same Dropbox folder location path when you did that.

Is that correct?

The first thing we need to check, is if the app is fully synced, or still updating at the moment. Would you mind checking the app's current syncing status, please?

Keep me posted, and we'll take it from there!
- RCC2
  Explorer | Level 4
  9 months ago
  After reinstalling I am referring to the same location but it opens a new file after the same location That is, the program cannot recognize the old location
  - RCC2
    Explorer | Level 4
    9 months ago
    D:/Dropbox(original_) is my original choice .
    D:/Dropbox(original_)/new_location is it created location .

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