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Forum Discussion
Can't use on old location when re-installing the app on Windows
Hi, i was re-install the dropbox , and i was keep using D:/Dropbox(original_)
and i don't know why for this re-install it will create a new location on deep one sub folder.
Megan
Dropbox Staff
Dropbox StaffHey RCC2, let's jump right into this!
If I understand the situation here correctly: it sounds like you wanted to re-install the desktop app, however it didn't keep the same Dropbox folder location path when you did that.
Is that correct?
The first thing we need to check, is if the app is fully synced, or still updating at the moment. Would you mind checking the app's current syncing status, please?
Keep me posted, and we'll take it from there!
After reinstalling I am referring to the same location but it opens a new file after the same location That is, the program cannot recognize the old location
D:/Dropbox(original_) is my original choice .
D:/Dropbox(original_)/new_location is it created location .
- Megan
Hey RCC2, when you access the app's preferences, and specifically under your Sync tab, which location do you see there?
Did you manage to check the app's current syncing status, in order for me to be able to see if everything is fully synced or not?
