Can't sign into Dropbox desktop app on Mac OS Sequoia

[jkc-muc]

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac.

It works on my other devices and I can also login to the website.

I signed out then signed into Dropbox on the Mac but this is as far as it gets:

Advice gratefully received.

 

[Megan]

Hey @jkc-muc!

Does this Help Center article help? If you need more clarification, by all means let me know.

[Phil1969]

Hello Megan,

I've got the same problem with Sequoia 15

My firewall is set to this for Dropbox and I can't find a way to change it. For the moment, the only way is to turn off completely the firewall... How could I get the firewall turn off only for Dropbox?

Thank you for your response!

[jkc-muc]

Hi Mega,

Thank you but I had already found that article and it doesn't help ☹️

I've no idea how to change the Mac's firewall settings to accept incoming calls. 

John

[DBX_Pedro · Accepted solution]

Hi @jkc-muc ,

Thanks for reaching out. 

Could you please try doing this: 

• Look for search bar
• Then type terminal
• When the terminal windows opens:
• Type the following command

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

It will ask you for the password of the Mac next

After this is done can you please see if the issue persists in the dropbox app ?

Can you please test this and get back to us?

[jkc-muc]

Thank you Pedro,

Yes, that worked. My firewall went back to Dropbox accepting incoming connections and my symptoms have now gone.

I'm quite familiar with the Terminal but I suspect it would be quite disconcerting for a lot of Mac users.

Thank you to you and your colleagues.

John

[Dominicus B.]

Hi to all

I had the same problem on my updated Mac osx sequoia.

I ended up checking the firewall settings and the update had ticked the setting "Block all incoming connections" (on top of all other settings/the first setting in the firewall). After unticking this I could make changes to OneDrive and Dropbox settings to allow incoming connections and this did it for me.

see pics of the settings

1

2

3

Sincerely/ Dominicus

[DBX_Pedro]

Hi @Dominicus B. ,

Thanks for reaching out to us and providing a much easier alternative solution to the one I provided. 

We appreciate this and will share this with other people in the community facing similar issues. 

[jkc-muc]

Hi Dominicus,

If you unblock all incoming connections does that present a security risk?

John