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Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac.
It works on my other devices and I can also login to the website.
I signed out then signed into Dropbox on the Mac but this is as far as it gets:
Advice gratefully received.
Hey @jkc-muc!
Does this Help Center article help? If you need more clarification, by all means let me know.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hello Megan,
I've got the same problem with Sequoia 15
My firewall is set to this for Dropbox and I can't find a way to change it. For the moment, the only way is to turn off completely the firewall... How could I get the firewall turn off only for Dropbox?
Thank you for your response!
Hi Mega,
Thank you but I had already found that article and it doesn't help ☹️
I've no idea how to change the Mac's firewall settings to accept incoming calls.
John
Hi @jkc-muc ,
Thanks for reaching out.
Could you please try doing this:
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app
It will ask you for the password of the Mac next
After this is done can you please see if the issue persists in the dropbox app ?
Can you please test this and get back to us?
Thank you Pedro,
Yes, that worked. My firewall went back to Dropbox accepting incoming connections and my symptoms have now gone.
I'm quite familiar with the Terminal but I suspect it would be quite disconcerting for a lot of Mac users.
Thank you to you and your colleagues.
John
Hi to all
I had the same problem on my updated Mac osx sequoia.
I ended up checking the firewall settings and the update had ticked the setting "Block all incoming connections" (on top of all other settings/the first setting in the firewall). After unticking this I could make changes to OneDrive and Dropbox settings to allow incoming connections and this did it for me.
see pics of the settings
Sincerely/ Dominicus
Hi @Dominicus B. ,
Thanks for reaching out to us and providing a much easier alternative solution to the one I provided.
We appreciate this and will share this with other people in the community facing similar issues.
Hi Dominicus,
If you unblock all incoming connections does that present a security risk?
John
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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