Can't open the Dropbox desktop application on Mac OS 13.4

[MountainDog]

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.

 

OS: Apple Ventura 13.4

M2 Proc

[GS_Sunatori]

Thank you for posting your finding, Gayle1402.  I am so scared that I will wait for official direction by Dropbox Staff.

[Gayle1402]

I know how you feel. I was scared too. 

Also, when I first installed all the right click options for dropbox were there. And now they've disappeared. Again. I'll reboot and see what adventure awaits next. Here's the twitter link: https://twitter.com/GayleHoward/status/1669488124739862528

[Gayle1402]

Same thing happened. I reinstalled, rebooted, Dropbox started, then flashed off. No longer on menu and no longer with right click options. So support's recommendations only work for about 5 minutes. 

[ughnett]

SAME

[cornelius w.1]

Same here. I'm hoping an update to fix this is close

[Fluk3]

Same in 12.6.6 on two Macs, one a clean install.

No menu, sync and context menu seem to work, but no access to Dropbox app in menu bar.

[Douglas B.10]

The fix seems to be working for me, even after a reboot. The support guy asked me to download the new software from a private window for some reason.

[Gayle1402]

This time I sought help through Live Chat. The support agent instructed me to check a specific setting that Dropbox support on Twitter hadn't mentioned. Here's the link: https://www.dropbox.com/account/general. Under Preferences, I had the "Early releases" option enabled, which was incorrect.

The agent advised me to toggle it OFF.

They explained that the problem stemmed from my system downloading an early, unreleased version, and when I had downloaded the normal version because I had the "early release updates" on, it just automatically updated and fell into the same hole again! 

I followed their instructions to unlink: Look for Devices and then click on the bin and then unlink next to your computer name. https://www.dropbox.com/account/security

Then https://www.dropbox.com/install download and reinstall. 

And all seems to be well. Dropbox has indexed, the menu icon is there, syncing properly and all the right-click context menu items are there too. 

I feel pretty confident that for me, this pesky "early release" box was the answer to my problem. 

[spcaplan]

I'm facing the same issue as OP. All of a sudden Dropbox will not open at all (also on Ventura 13.4).

Attached is the Error log I see when I try to launch Dropbox. The visible behavior is simply that nothing happens, no evidence outside the log file that Dropbox was even attempted to be launched.

[Miner1]

I'm getting the same issue.  iMac running Ventura 13.4.  Just stopped working today.  I had to force quit using Activity Monitor before I could throw app in trash.  Then I downloaded a new copy.  It ran for a few minutes then stopped again for no reason I can figure out.