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Forum Discussion
Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
- Hi everyone,Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device.Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know.Thank you.
SAME
Same in 12.6.6 on two Macs, one a clean install.
No menu, sync and context menu seem to work, but no access to Dropbox app in menu bar.
No menu, sync and context menu seem to work, but no access to Dropbox app in menu bar.
Same as all the other people have posted.
Does not work on any of my Mac's Two of them running Ventura and one still on Monterey (now also updated as it started on that machine with my Dropbox issues). The only way to get it temporarily working is installing the app again.
It installs 176.4.5108. then it upgrades to 178.2.762 and goes all bad from there. There is no way to stop the auto-update (as per the FAQ on the support pages but it is killing the app at the moment). It is taking way too long update quickly or rollback the update.
While it starting working again last night. Dropbox wasn't working this morning. I am now reinstalling Dropbox and turning off the early release option to see if that works.
Update, now it no longer starts at reboot (it hangs in activity viewer) and I get the error:
The application "Dropbox" could not be launched because a miscellaneous error occurred.
Contextual menus appear but do nothing when selected (share, send as copy, version history, view on dropbox.com).
However, files are apparently syncing to dropbox.com and to other Macs and PCs.
But on the macs, the green check mark status does not match the file provider icon status for each file.
I am on the early release because I use Adobe apps which require link activation. I was using 12.2.1 on my primary mac to avoid beta dropbox but a necessary macOS repair forced me to update to 12.6.6 😞
Exact same problem on three Macs. No amount of reinstalling and rebooting seems to help for more than a few minutes.
For those of you still having this — can you confirm you turned OFF "Early releases" in your account settings?
The issue only resolved AFTER I did that, force-quit the current Dropbox, then re-downloaded the installer and replaced the old app.
This is an account-level setting, so chances are you need to repeat this process for each affected Mac you have Dropbox installed on.
Hi!
Im my case it helped on M2 and Intel Mac.
Thank you!
(M.)
