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MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Desktop
desktop app
Dropbox Backup
Installing
Mac OS
  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
Gayle1402's avatar
Gayle1402
Helpful | Level 5

I received help via support on Twitter. They said to go here: https://www.dropbox.com/account/security

Click on the bin next to the Device (Mac) and then click on UNLINK (don't tick the delete all files box). 

Then go here: https://www.dropbox.com/install

Download and install again. 

When I did this, it indexed for about half an hour. Dropbox now in Menu up top and contextual right clicks all work. 

BUT... the thing I have noticed, is that the version installed from the website, tells you that you need to upgrade, so clearly the website download isn't the latest version. I will bet anything that it will automatically update and this will all happen again! 

 

 

GS_Sunatori's avatar
GS_Sunatori
Explorer | Level 4
2 years ago

Thank you for posting your finding, Gayle1402.  I am so scared that I will wait for official direction by Dropbox Staff.

  • Gayle1402's avatar
    Gayle1402
    Helpful | Level 5
    2 years ago

    I know how you feel. I was scared too. 

    Also, when I first installed all the right click options for dropbox were there. And now they've disappeared. Again. I'll reboot and see what adventure awaits next. Here's the twitter link: https://twitter.com/GayleHoward/status/1669488124739862528

     

    • Gayle1402's avatar
      Gayle1402
      Helpful | Level 5
      2 years ago

      Same thing happened. I reinstalled, rebooted, Dropbox started, then flashed off. No longer on menu and no longer with right click options. So support's recommendations only work for about 5 minutes. 

      • cornelius w.1's avatar
        cornelius w.1
        Explorer | Level 4
        2 years ago

        Same here. I'm hoping an update to fix this is close

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