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Forum Discussion
Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
Hi Jane,
Thank you for your reply. I've not been able to resolve the problem just yet. I attempted to follow up on Rich's last suggestion of reviewing the Windows' Event Viewer but the June Windows 10 update introduced an issue where this would crash upon launch and, once in the app, would crash when attempting to create a new Custom Event (Cumulative Update June 11, 2019—KB4503293 (OS Build 18362.175)). After finding a temporary workaround for this I wasn't then able to recreate the BSoD. Later in the day I was able to but I've not had a chance to circle back and review the Event Viewer to see what was logged.
It seems that if Dropbox is the only app running on my PC it will run just fine but if I launch something else in addition to Dropbox then the PC starts running extremely slowly (the screen becomes jerky) and, after 1 minute or so, the BSoD appears. Yesterday evening it occurred shortly after launching Outlook & Excel after Dropbox had already been happily running for a couple of minutes.
I still have the issue that Dropbox won't auto launch when the PC is booted up and I'm wondering if the two things could be related.
Do you have any past instances of Dropbox not playing nicely with other apps on Win10? I can operate the PC with multiple apps running for months without a BSoD - the problem only occurs if I try to run Dropbox. As such I typically just use the web interface but it is not convenient at all.
I'll respond this evening with feedback on the Custom Event Viewer.
Thanks and regards,
Jason.
Jane
Dropbox Staff
Dropbox Staff
FadedPoppy wrote:
Yesterday evening it occurred shortly after launching Outlook & Excel after Dropbox had already been happily running for a couple of minutes.
I still have the issue that Dropbox won't auto launch when the PC is booted up and I'm wondering if the two things could be related.
Do you have any past instances of Dropbox not playing nicely with other apps on Win10? I can operate the PC with multiple apps running for months without a BSoD - the problem only occurs if I try to run Dropbox.
So much like FadedPoppy I've been in a struggle with Dropbox on my new setup. The only difference is the stop code on BSoD: DPC_Watchdog_Violation.
Digging that issue on Google I found that it could be something due obsolete SSD driver or something. Is it possible? I'm running a brand new Samsung 970 Pro M.2 NVMe.
As other mentioned I forgot to check the system event logs in Windows' Event Viewer. Meanwhile Dropbox will remain uninstalled.
I am having the same issue. it is actually happening when the dropbox is trying to sync while loading. diabeling the app or uninstalling it is solving the problem.
I'm having the same issues. Dropbox was working for the last number of years without issue. Now causes my Win 7 laptop to crash after booting. Dissabling Dropbox on startup prevents the crashing. If I try and sync after startup it crashes also.
Any help??
