After upgrading to Ventura, cannot start dropbox app

[pizzadoh]

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message.

bn.BUILD_KEY: Dropbox
bn.VERSION: 160.4.4703
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 59c044c0-94d9-5385-9432-434809bbf24f
pid: 1004
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lt81878'
appdata: '/Users/lt81878/.dropbox/instance1'
real_path='/Users/lt81878/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox'
real_path='/Users/lt81878/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5323, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/}

[Chris E.8]

I am having the same issue. Trying to install the latest version of Dropbox (168.4.4802) on macOS 13.2.1. It fails to launch on every attempt.

I have tried the following steps, and tried each of them multiple times over the last three days. I am posting here in desperation.

1. Deleted Dropbox app and reinstalled.
2. Rebooted Macbook multiple times
3. Followed the instructions for an Advanced Reinstall.

Every time I try to reinstall, Dropbox fails to launch. Copy of log is at the end of this message. Is there anything else I can try, or is it time to migrate everything to a more reliable cloud service?

Thanks.

[Chris E.8]

Copy of log related to previous message:

bn.BUILD_KEY: Dropbox
bn.VERSION: 168.4.4802
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: 62ec9f5e-138f-5251-a616-b347c9ba8011
pid: 2493
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='myusername', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='myname', pw_dir='/Users/myusername', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='myusername', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='myname', pw_dir='/Users/myusername', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'myusername', 'macports', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'myusername', 'macports', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/myusername'
appdata: '/Users/myusername/.dropbox/instance1'
real_path='/Users/myusername/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/myusername/Library/CloudStorage/Dropbox'
real_path='/Users/myusername/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/90/30kr21r11cx9q8dfyf1sj5z40000gn/T'
real_path='/private/var/folders/90/30kr21r11cx9q8dfyf1sj5z40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 819, in wrapper
File "dropbox/client/main.pyc", line 6306, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5848, in _init_components_for_account
File "dropbox/client/main.pyc", line 5772, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 282, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

[Shirin-t]

Hi All,

I have the same problem! after updating my Mac I'm not able to use dropbox. I'm so dependent to Dropbox and I'm actually paying for the dropbox!

Would appreciate any advice!
Thanks

[Hannah]

Hey @Shirin-t, sorry to see you're having trouble.

Are you getting the exact same error, when trying to start Dropbox?

Would you mind sending us a screenshot of the error log?

[simonlloyd]

Hi

Nothing I save on my Dropbox account on my laptop gets updated on the main Dropbox folder or any of my other devices. I can no longer access Dropbox through the Dropbox icon. I have to go via Finder. Is there a way round this? I can’t continue working with Dropbox if this is how it is going to be going forward. Thanks

[jwarf]

I have the same problem and have had it for 2 months. I have resigned myself to just using dropbox online but it is not the best solution. I try about once a week to install the software and it will not open.

I'd like help with this please.

Josie

[Chris E.8]

FYI for anyone else experiencing this and looking for answers: I raised this with Support today via Chat, and they had to escalate the issue to email support with a "specialized" team. That was over 7 hours ago, so far no contact received from this team.

I've been a paying member for over a decade and have never had such a terrible experience with Dropbox. Something has gone badly off the rails somewhere in the operation and I'm actively researching viable alternatives. Suggest others do the same, this is something they are unable and / or unwilling to quickly fix.

[jwarf]

Thanks for your response, I was told more or less the same thing. That my issue had been elevated and I should expect to hear from a specialist.  That was in January.  

[Nancy]

Hi everyone, I hope you’re all doing well. 

For anyone that has logged a ticket with our support team, can you please send me your ticket numbers, so that I can track them in our system and see what you've tried so far?

@simonlloyd, have you tried downloading the latest app version via this link? Are you able to see the small Dropbox icon in your menu bar afterwards?

[Chris E.8]

@Nancy
Ticket #21485481