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Forum Discussion

pizzadoh's avatar
pizzadoh
Explorer | Level 4
3 years ago

After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Desktop
desktop app
Dropbox Basic
Error Messages
Mac OS
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi everyone, I hope you’re all doing well. 

 

For anyone that has logged a ticket with our support team, can you please send me your ticket numbers, so that I can track them in our system and see what you've tried so far?

 

simonlloyd, have you tried downloading the latest app version via this link? Are you able to see the small Dropbox icon in your menu bar afterwards?

Chris E.8's avatar
Chris E.8
Helpful | Level 5
2 years ago
Nancy
Ticket #21485481
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the ticket ID Chris E.8

     

    I was able to locate it and passed your comments on to the expert who's handling your case.

     

    They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • NickeyMdy's avatar
    NickeyMdy
    New member | Level 2
    2 years ago

    I also have a similar problem with my Dropbox and Mac Ventura. Any way to fix it soon? Thanks! 

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