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yuri0308

New member | Level 1

2 months ago

解約したのにカード請求

以前月額のサブスクリプションを解約してからも、毎月継続して引き落とされていることに気付きました。今後の引き落としをストップしていただくのと、返金対応していただけますか？

アカウントとお支払い

請求、プラン

Hinano Maeta

Dropbox Staff

2 months ago

yuri0308 さん、

解約したはずなのに、請求が発生しているとのことですね。

メールをお送りしますので、ご確認お願いいたします。

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以前月額のサブスクリプションを解約してからも、毎月継続して引き落とされていることに気付きました。今後の引き落としをストップしていただくのと、返金対応していただけますか？ ","body@stringLength":"98","rawBody":"

以前月額のサブスクリプションを解約してからも、毎月継続して引き落とされていることに気付きました。

今後の引き落としをストップしていただくのと、返金対応していただけますか？

","kudosSumWeight":0,"postTime":"2025-03-16T19:32:47.056-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:アカウントとお支払い","text":"アカウントとお支払い","time":"2019-06-10T07:16:35.989-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:請求、プラン","text":"請求、プラン","time":"2024-07-31T19:19:14.422-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":0,"currentRevision":{"__ref":"Revision:revision:826674_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":26},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

以前月額のサブスクリプションを解約してからも、毎月継続して引き落とされていることに気付きました。

今後の引き落としをストップしていただくのと、返金対応していただけますか？

"},"Conversation:conversation:826674":{"__typename":"Conversation","id":"conversation:826674","solved":false,"topic":{"__ref":"ForumTopicMessage:message:826674"},"lastPostingActivityTime":"2025-03-16T23:44:27.015-07:00","lastPostTime":"2025-03-16T23:44:27.015-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:826674":{"__typename":"ModerationData","id":"moderation_data:826674","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:826674_1":{"__typename":"Revision","id":"revision:826674_1","lastEditTime":"2025-03-16T19:32:47.056-07:00"},"ForumReplyMessage:message:826686":{"__typename":"ForumReplyMessage","id":"message:826686","conversation":{"__ref":"Conversation:conversation:826674"},"author":{"__ref":"User:user:1836361"},"revisionNum":1,"uid":826686,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"subject":"Re: 解約したのにカード請求","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826686"},"parent":{"__ref":"ForumTopicMessage:message:826674"},"body":"

yuri0308 さん、

解約したはずなのに、請求が発生しているとのことですね。

メールをお送りしますので、ご確認お願いいたします。

","body@stringLength":"283","rawBody":"

さん、

解約したはずなのに、請求が発生しているとのことですね。

メールをお送りしますので、ご確認お願いいたします。

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