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New member | Level 2

9 years ago

Solved

Sem acesso a conta

Recentemente eu tive alguns problemas com meu chip de celular e tive que fazer a troca, recebendo um novo número. Por causa disso eu perdi acesso a todas as minhas contas com verificação em duas etapas ativada com envio de código por SMS. Eu enviei um ticket para a Google e depois de alguns dias, eles resolveram o meu problema apenas retirando a verificação em duas etapas da minha conta.

A minha conta do Dropbox está configurada com verificação de duas etapas usando o meu número de celular antigo, que não funciona mais. O problema é que eu formatei o computador recentemente e então não tenho nenhuma sessão do dropbox aberta em qualquer dispositivo, e também estou sem os "códigos reservas".

O que pode ser feito para eu recuperar a minha conta? Não sei se pode vir a ser útil mas tenho o meu chip de celular antigo ainda e toda informação necessária para confirmar que sou o dono da conta.

Já mandei um ticket para o suporte mas gostaria de saber se alguém já passou por isso e se conseguiu resolver.

Bruna_
9 years ago
Olá Pedro,

Agradecemos por usar nosso fórum!

A verificação em dois passos no Dropbox protege a conta do usuário mesmo que o seu e-mail ou sua senha estejam comprometidos. Neste caso se você não tem acesso ao seu antigo número telefônico, você deve ter alguns dos seguintes elementos:

1. Um computador ou dispositivo móvel vinculado à conta pelo aplicativo do Dropbox
2. Um código de reserva de emergência para a sua conta
3. Um número de celular secundário que conste em sua conta e que possa receber SMS

Se não tiver, por razões de segurança e privacidade do usuário, não podemos desabilitar a verificação em dois passos.

Uma outra opção é tentar reativar o número do chip que você registrou no Dropbox.

Espero que isso ajude!

Atenciosamente,
Bruna

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Bruna_
Dropbox Staff
9 years ago
Olá Pedro,

Agradecemos por usar nosso fórum!

A verificação em dois passos no Dropbox protege a conta do usuário mesmo que o seu e-mail ou sua senha estejam comprometidos. Neste caso se você não tem acesso ao seu antigo número telefônico, você deve ter alguns dos seguintes elementos:

1. Um computador ou dispositivo móvel vinculado à conta pelo aplicativo do Dropbox
2. Um código de reserva de emergência para a sua conta
3. Um número de celular secundário que conste em sua conta e que possa receber SMS

Se não tiver, por razões de segurança e privacidade do usuário, não podemos desabilitar a verificação em dois passos.

Uma outra opção é tentar reativar o número do chip que você registrou no Dropbox.

Espero que isso ajude!

Atenciosamente,
Bruna

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Já mandei um ticket para o suporte mas gostaria de saber se alguém já passou por isso e se conseguiu resolver.

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Já mandei um ticket para o suporte mas gostaria de saber se alguém já passou por isso e se conseguiu resolver.

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Sem acesso a conta","moderationData":{"__ref":"ModerationData:moderation_data:215369"},"body":"Olá Pedro,

Agradecemos por usar nosso fórum!

A verificação em dois passos no Dropbox protege a conta do usuário mesmo que o seu e-mail ou sua senha estejam comprometidos. Neste caso se você não tem acesso ao seu antigo número telefônico, você deve ter alguns dos seguintes elementos:

1. Um computador ou dispositivo móvel vinculado à conta pelo aplicativo do Dropbox
2. Um código de reserva de emergência para a sua conta
3. Um número de celular secundário que conste em sua conta e que possa receber SMS

Se não tiver, por razões de segurança e privacidade do usuário, não podemos desabilitar a verificação em dois passos.

Uma outra opção é tentar reativar o número do chip que você registrou no Dropbox.

Espero que isso ajude!

Atenciosamente,
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