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moca's avatar
moca
New member | Level 2
10 months ago
Solved

Abbuchung ohne Abo

Hallo liebe Community,    die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe.  Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass i...
Abonnementskündigung
Konten & Abrechnung
Rückerstattung
  • Astrid's avatar
    Astrid
    4 years ago

    Hallo Treswinik,

     

    vielen Dank für den neuen Beitrag und willkommen im Dropbox-Forum!

     

    Da Dropbox Business als Team-Abo gedacht ist, sind beim Kauf mindestens 3 Lizenzen (3 Nutzer) erforderlich. Das bedeutet, dass der Preis eines Dropbox Business-Teams der Preis jeder Lizenz multipliziert mit der Anzahl der gekauften Lizenzen ist, mindestens jedoch 3.

     

    Die Preise für Dropbox Business finden Sie auf dieser Seite.

     

    Es ist daher nicht möglich, nur für einen Benutzer ein Dropbox Business-Abonnement zu erwerben. Wenn Sie ein Dropbox Business-ähnliches Abonnement verwenden möchten, das nur für einen Benutzer gedacht ist, würde ich die Verwendung von Dropbox Professional mit einer Gesamtspeicherkapazität von 3 TB vorschlagen.

     

    Bei Fragen zu unseren verfügbaren Abonnements können Sie sich jederzeit auf dieser Seite an unseren Vertrieb wenden.

     

    Ich hoffe, Ihnen damit weitergeholfen zu haben!

     

     

    Beste Grüße

     

     

    [Diese Diskussion wurde geschlossen. Wenn Sie eine ähnliche Frage haben, können Sie hier einen neuen Beitrag erstellen]

ernstMreicher58's avatar
ernstMreicher58
Icon for Super User rankSuper User
10 months ago

Sie müssen sich direkt an den Dropbox-Support wenden. Rufen Sie die Support-Seite auf, während Sie NICHT bei einem Dropbox-Konto angemeldet sind, einschließlich dieser Foren, und Sie sehen eine Option für Abrechnungsprobleme. Verwenden Sie am besten eine Inkognito-Sitzung oder eine private Browsersitzung, um sicherzustellen, dass Sie nicht angemeldet sind.

https://www.dropbox.com/support/billing-issues

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Richten Sie sie an die Dropbox Community!","title":"Eine Frage stellen","shortTitle":"Eine Frage stellen","parent":{"__ref":"Category:category:103007A"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:German"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:103007A"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bi01Ni16SEV0Q2Y\"}"},"topicsCount":3015,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-16T09:28:24.784-07:00"},"eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/"},"ForumTopicMessage:message:782038":{"__typename":"ForumTopicMessage","uid":782038,"subject":"Abbuchung ohne Abo","id":"message:782038","revisionNum":3,"repliesCount":2,"author":{"__ref":"User:user:1853844"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:103001000"},"conversation":{"__ref":"Conversation:conversation:782038"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:782038"},"body@stripHtml({\"truncateLength\":200})":" Hallo liebe Community,  \n   \n die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe.  \n Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass i...","body@stringLength":"303","rawBody":"

Hallo liebe Community, 

\n

 

\n

die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe. 

\n

Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass ich mein Geld wieder bekomme? 

\n

 

\n

Liebe Grüße

","kudosSumWeight":0,"postTime":"2024-07-08T23:09:51.495-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Abonnementskündigung","text":"Abonnementskündigung","time":"2020-02-21T05:18:48.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Konten & Abrechnung","text":"Konten & Abrechnung","time":"2019-09-25T07:30:44.675-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Rückerstattung","text":"Rückerstattung","time":"2020-02-17T07:51:29.570-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:782038_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":653},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hallo liebe Community, 

\n

 

\n

die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe. 

\n

Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass ich mein Geld wieder bekomme? 

\n

 

\n

Liebe Grüße

"},"Conversation:conversation:782038":{"__typename":"Conversation","id":"conversation:782038","solved":true,"topic":{"__ref":"ForumTopicMessage:message:782038"},"lastPostingActivityTime":"2024-07-10T06:31:51.731-07:00","lastPostTime":"2024-07-10T06:31:51.731-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:782038":{"__typename":"ModerationData","id":"moderation_data:782038","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:782038_3":{"__typename":"Revision","id":"revision:782038_3","lastEditTime":"2024-07-10T02:50:25.096-07:00"},"AcceptedSolutionMessage:message:782039":{"__typename":"AcceptedSolutionMessage","id":"message:782039","conversation":{"__ref":"Conversation:conversation:782038"},"author":{"__ref":"User:user:1959"},"revisionNum":1,"uid":782039,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumTopicMessage:message:782038"},"subject":"Re: Abbuchung ohne Abo","moderationData":{"__ref":"ModerationData:moderation_data:782039"},"body":"

Sie müssen sich direkt an den Dropbox-Support wenden. Rufen Sie die Support-Seite auf, während Sie NICHT bei einem Dropbox-Konto angemeldet sind, einschließlich dieser Foren, und Sie sehen eine Option für Abrechnungsprobleme. Verwenden Sie am besten eine Inkognito-Sitzung oder eine private Browsersitzung, um sicherzustellen, dass Sie nicht angemeldet sind.

\n

https://www.dropbox.com/support/billing-issues

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2024-07-08T23:28:29.512-07:00","lastPublishTime":"2024-07-08T23:28:29.512-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":653},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:782038/message:782039","readOnly":false,"editFrozen":false,"body@stringLength":"522","rawBody":"

Sie müssen sich direkt an den Dropbox-Support wenden. Rufen Sie die Support-Seite auf, während Sie NICHT bei einem Dropbox-Konto angemeldet sind, einschließlich dieser Foren, und Sie sehen eine Option für Abrechnungsprobleme. Verwenden Sie am besten eine Inkognito-Sitzung oder eine private Browsersitzung, um sicherzustellen, dass Sie nicht angemeldet sind.

\n

https://www.dropbox.com/support/billing-issues

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