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Jens C

New member | Level 1

4 months ago

Solved

Keine Benachrichtigung mehr über neue Dokumente

Hallo,

Ich nutze die Desktop-App

Ich habe auf einem meiner Laptops das Problem, dass ich keine Benachrichtigung mehr in Windows 11 erhalte, wenn neue Dokumente hochgeladen oder alte gelöscht werden. In der Dropbox-App sind in den Einstellungen alle Benachrichtigungen aktiviert, und auch in den Benachrichtigungen in Windows sin die Benachrichtigungen von Dropbox aktiviert. Ich habe die App auch schon komplett deinstalliert und neu installiert, aber es hat leider nicht geholfen.

Hat jemand eine Idee, woran es noch liegen könnte?

Schon mal vielen Dank im Voraus.

Benachrichtigungen

Desktop-Anwendung

Astrid
4 years ago
Hallo Treswinik,

vielen Dank für den neuen Beitrag und willkommen im Dropbox-Forum!

Da Dropbox Business als Team-Abo gedacht ist, sind beim Kauf mindestens 3 Lizenzen (3 Nutzer) erforderlich. Das bedeutet, dass der Preis eines Dropbox Business-Teams der Preis jeder Lizenz multipliziert mit der Anzahl der gekauften Lizenzen ist, mindestens jedoch 3.

Die Preise für Dropbox Business finden Sie auf dieser Seite.

Es ist daher nicht möglich, nur für einen Benutzer ein Dropbox Business-Abonnement zu erwerben. Wenn Sie ein Dropbox Business-ähnliches Abonnement verwenden möchten, das nur für einen Benutzer gedacht ist, würde ich die Verwendung von Dropbox Professional mit einer Gesamtspeicherkapazität von 3 TB vorschlagen.

Bei Fragen zu unseren verfügbaren Abonnements können Sie sich jederzeit auf dieser Seite an unseren Vertrieb wenden.

Ich hoffe, Ihnen damit weitergeholfen zu haben!

Beste Grüße

[Diese Diskussion wurde geschlossen. Wenn Sie eine ähnliche Frage haben, können Sie hier einen neuen Beitrag erstellen]

7 Replies

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Jens C
New member | Level 1
4 months ago
Ein kurzer Nachtrag: ich bekomme eine Benachrichtigung, wenn ein Dokument, das von meinem Gerät hochgeladen wurde, von einem anderen Gerät gelöscht wurde.
Ich bekomme aber definitv keine Nachrichten, wenn andere Geräte Dokumente in die Dropbox hochladen.
- ernstMreicher58
  Super User
  4 months ago
  Vielleicht ist im web-UI noch etwas dabei:
  - Jens C
    New member | Level 1
    4 months ago
    Vielen Dank für die Info!
    Aber im Web-UI ist leider auch alles richtig eingestellt
SarahDBX
Dropbox Staff
4 months ago
Hallo Jens C ,

Vielen Dank für Ihren Beitrag in unserem Forum!

Die Desktop-App kann bei allen Änderungen in Ihrer Dropbox eine Benachrichtigung auf Ihrem Computer anzeigen. Um festzulegen, welche Benachrichtigungen Sie erhalten möchten:

Öffnen Sie die Einstellungen der Dropbox-Desktop-App.

Klicken Sie auf den Tab Benachrichtigungen.

Wählen Sie im Bereich Benachrichtigen Sie mich über: durch Aktivieren bzw. Deaktivieren der Kästchen aus, welche Benachrichtigungen Sie erhalten.

Wenn Sie über die Aktivitäten eines bestimmten Ordners informiert werden möchten, können Sie diesen auch abbonieren: https://help.dropbox.com/de-de/organize/follow-folder

Hoffentlich helfen Ihnen diese Informationen weiter.

Viele Grüße,
Sarah
- Jens C
  New member | Level 1
  4 months ago
  Hallo Sarah, vielen Dank für Deine Nachricht!
  Die Benachrichtigungen in der App sind aktiviert, und auch in Windows 11 sind die Benachrichtigungen der Dropbox-App aktiviert. Trotzdem erhalte ich keine Benachrichtigungen
  Viele Grüße
  Jens
- Jens C
  New member | Level 1
  4 months ago
  Hallo Sarah, ich konnte das hier beschriebene Problem auf einem anderen Computer reproduzieren.
  Nach der Installation des Windows-Updates KB5048162 treten diese Probleme auch auf dem anderen Laptop auf. Auch eine Deinstallation des Updates und Neuinstallation der Dropbox-App brachten keinen Erfolg. Helfen Dir diese Infos evtl. weiter?
  
  Viele Grüße
  Jens
  - AdrianDBX
    Dropbox Staff
    4 months ago
    Hallo Jens C,
    
    Vielen Dank für Ihre Rückmeldung.
    
    Wenn Sie alle Benachrichtigungs-Einstellungen in Ihrem Dropbox Konto aktiviert haben und das Problem nur auf ein Gerät auftritt, dann hat das Problem mit dem Betriebssystem des Computers bzw. mit einem Windows Update zu tun und nicht mit Ihrem Dropbox Konto.
    
    Alternativ könnten Sie auch den Microsoft Support darüber kontaktieren, um das Update des Systems zu überprüfen.
    
    Hoffentlich helfen Ihnen diese Informationen weiter.
    
    Viele Grüße,
    Adrian

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Hallo,

Ich nutze die Desktop-App

Hat jemand eine Idee, woran es noch liegen könnte?

Schon mal vielen Dank im Voraus.

","body@stringLength":"596","rawBody":"

Hallo,

Ich nutze die Desktop-App

Hat jemand eine Idee, woran es noch liegen könnte?

Schon mal vielen Dank im Voraus.

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Ich nutze die Desktop-App Ich habe auf einem meiner Laptops das Problem, dass ich keine Benachrichtigung mehr in Windows 11 erhalte, wenn neue Dokumente hochgeladen oder alte gelöscht werden...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTM1ODcsODEzNTg3","node":{"__ref":"ForumReplyMessage:message:813587"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MTM1ODcsODEzODYx","node":{"__ref":"ForumReplyMessage:message:813861"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:813579":{"__typename":"Conversation","id":"conversation:813579","solved":true,"topic":{"__ref":"ForumTopicMessage:message:813579"},"lastPostingActivityTime":"2025-01-07T02:54:28.258-08:00","lastPostTime":"2025-01-07T02:54:28.258-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:813579":{"__typename":"ModerationData","id":"moderation_data:813579","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:813579_1":{"__typename":"Revision","id":"revision:813579_1","lastEditTime":"2024-12-16T08:30:11.570-08:00"},"CachedAsset:theme:customTheme1-1744715381595":{"__typename":"CachedAsset","id":"theme:customTheme1-1744715381595","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Keine Benachrichtigung mehr über neue Dokumente","moderationData":{"__ref":"ModerationData:moderation_data:813587"},"body":"

Ein kurzer Nachtrag: ich bekomme eine Benachrichtigung, wenn ein Dokument, das von meinem Gerät hochgeladen wurde, von einem anderen Gerät gelöscht wurde.

Ich bekomme aber definitv keine Nachrichten, wenn andere Geräte Dokumente in die Dropbox hochladen.

Vielleicht ist im web-UI noch etwas dabei:

\n\n

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Vielen Dank für die Info!

Aber im Web-UI ist leider auch alles richtig eingestellt

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Hallo Jens C ,

Vielen Dank für Ihren Beitrag in unserem Forum!

Die Desktop-App kann bei allen Änderungen in Ihrer Dropbox eine Benachrichtigung auf Ihrem Computer anzeigen. Um festzulegen, welche Benachrichtigungen Sie erhalten möchten:

Öffnen Sie die Einstellungen der Dropbox-Desktop-App.
Klicken Sie auf den Tab Benachrichtigungen.
Wählen Sie im Bereich Benachrichtigen Sie mich über: durch Aktivieren bzw. Deaktivieren der Kästchen aus, welche Benachrichtigungen Sie erhalten.

Wenn Sie über die Aktivitäten eines bestimmten Ordners informiert werden möchten, können Sie diesen auch abbonieren: https://help.dropbox.com/de-de/organize/follow-folder

Hoffentlich helfen Ihnen diese Informationen weiter.

Viele Grüße,
Sarah

Hallo Sarah, vielen Dank für Deine Nachricht!

Die Benachrichtigungen in der App sind aktiviert, und auch in Windows 11 sind die Benachrichtigungen der Dropbox-App aktiviert. Trotzdem erhalte ich keine Benachrichtigungen

Viele Grüße

Jens

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Hallo Sarah, ich konnte das hier beschriebene Problem auf einem anderen Computer reproduzieren.

Nach der Installation des Windows-Updates KB5048162 treten diese Probleme auch auf dem anderen Laptop auf. Auch eine Deinstallation des Updates und Neuinstallation der Dropbox-App brachten keinen Erfolg. Helfen Dir diese Infos evtl. weiter?

Viele Grüße

Jens

Hallo Jens C,

Vielen Dank für Ihre Rückmeldung.

Wenn Sie alle Benachrichtigungs-Einstellungen in Ihrem Dropbox Konto aktiviert haben und das Problem nur auf ein Gerät auftritt, dann hat das Problem mit dem Betriebssystem des Computers bzw. mit einem Windows Update zu tun und nicht mit Ihrem Dropbox Konto.

Alternativ könnten Sie auch den Microsoft Support darüber kontaktieren, um das Update des Systems zu überprüfen.

Hoffentlich helfen Ihnen diese Informationen weiter.

Viele Grüße,
Adrian

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