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stephenbigcuddles's avatar
stephenbigcuddles
Explorer | Level 3
2 years ago
Solved

Dropbox update android

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.

  • Rich's avatar
    Rich
    2 years ago
    Suzie541 wrote:

    I am trying to invite a member to be able to access the drop box we have opened, can I do that a different way?

    You can't invite someone to share the entire account. Instead, you create a folder and then you can invite someone to that. They'll have access to anything you place in the folder, but not the rest of your account.

     

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  • hmafooz's avatar
    hmafooz
    Explorer | Level 3
    2 years ago
    Can't open word* documents from my Dropbox app, android. Microsoft word app starts but can't open the file, gives error message "Dropbox update required. To update this file please update your Dropbox app"

    I was on the beta app, there was no update available. So I left beta, and uninstalled. Then I installed regular Dropbox, and got the same error
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi hmafooz, thanks for bringing this to our attention.

       

      Could you confirm the exact version of Android OS and the Dropbox mobile app on your device?

       

      This will help me to assist further!

      • hmafooz's avatar
        hmafooz
        Explorer | Level 3
        2 years ago
        Samsung Galaxy S20FE, android 13

        Dropbox version 326.2.4
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi stephenbigcuddles, thanks for bringing this to our attention.

     

    In order to understand what you're seeing, could you attach a screenshot showing this error?

     

    What types of files are you trying to open? What version of Android OS and the Dropbox mobile app are you running?

     

    This will help me to assist further!

    • stephenbigcuddles's avatar
      stephenbigcuddles
      Explorer | Level 3
      2 years ago

      Android 7.1.1

      Dropbox 326.2.4

      Trying to open word document or excel document

      Message read 'Dropbox update required'

      'To open this file, please update your Dropbox app's

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Do you have the Word and Excel apps installed on your mobile device, which are required in order to edit those files?

  • rrierson's avatar
    rrierson
    Explorer | Level 4
    2 years ago
    I have used Dropbox with Excel for many years now but starting today when I try to open an excel spreadsheet through Dropbox (this is on my phone. Samsung Galaxy S22) I get a message saying the following:
    Dropbox Update Required
    To open this file, please update your Dropbox app.

    It has been updated. I have reinstalled the app and I'm still getting the same problem. If I open excel and navigate to my Dropbox file I am able to open and edit the file this way but I would prefer my original way of doing it if I could be guided to a fix. Thank you in advance.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Luckystar1952 , thanks for your input here.

         

        Have you tried any of the troubleshooting steps in this thread, to see if they help in your case?

  • Luckystar1952 's avatar
    Luckystar1952
    Helpful | Level 5
    2 years ago

    I have version 326.2.4 Dropbox app on my android phone. All of a sudden, every time I want to open something from the Dropbox app into Word, I get a message that I need to update the Dropbox app. I still have plenty of space in my free account, and don't want to upgrade. I do not see anywhere to UPDATE (not upgrade) the app. Can someone help?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there Luckystar1952 , thanks for flagging this with us.

       

      Could you please clear the app's cache and let us know if this persists?

       

      If it does, I'd appreciate a screenshot too. 

      • Luckystar1952 's avatar
        Luckystar1952
        Helpful | Level 5
        2 years ago
        Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.

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bonjour
j'ai payé le 6 aout dernier mon renouvellement à Dropbox Plus par une CB nouvelle, l'ancienne ayant expiré. Le montant a été débité par Dropbox mais mon abonnement n'a pas été renouvelé, ils ont meme remis le forfait de base et impossible de joindre un téléconseiller ou d'avoir la possibilité de les joindre. Comment accède t on à un SAV pertinent chez eux ? 
Merci pour votre avis 

","body@stringLength":"418","rawBody":"

bonjour
j'ai payé le 6 aout dernier mon renouvellement à Dropbox Plus par une CB nouvelle, l'ancienne ayant expiré. Le montant a été débité par Dropbox mais mon abonnement n'a pas été renouvelé, ils ont meme remis le forfait de base et impossible de joindre un téléconseiller ou d'avoir la possibilité de les joindre. Comment accède t on à un SAV pertinent chez eux ? 
Merci pour votre avis 

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Le montant a été débité par Dropbox mais mon abonnement n'a pas été renouvelé, 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Bonjour,

\n

 

\n

Merci d'avoir contacté la communauté de Dropbox! 😊
 
Afin d’avoir accès à nos outils, j'ai créé, pour vous, un ticket d'assistance.
 
Quand vous aurez le temps, pourriez-vous s'il vous plaît, répondre à l'e-mail que vous avez reçu de la part de l'équipe support de Dropbox ?

\n

 

\n

Dans l'attente de vous relire, je vous souhaite une excellente journée! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
 

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Mon pb a été transmis à un spécialiste de ce cas d écart entre paiement et renouvellement d abonnement.
Je suis en attente de bonne résolution.
En attendant je « suis coincé » sur l abonnement de base.
À suivre…","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-25T01:24:17.219-07:00","lastPublishTime":"2024-08-25T01:24:17.219-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":713},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:102007A/category:French/community:mxpez29397board:102001000/message:790099/message:790824","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:790099"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/Navbar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744039679000","value":{"1007":"Business 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