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Forum Discussion
I got an email saying my account is closed. Can I recover my files?
I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can still log into my Dropbox account and see some files. If I upgrade my account again, will I be able to see all the other files? Or retrieve them?
Please help
Thank you!
- Nancy
Dropbox Staff
Hi NargisH! Hope you’re doing well and thanks for your post.
Can you send me a screenshot of the email you received, so that I can have a look?
Do you mean that your Dropbox account was deactivated due to inactivity or did something else happen?
Finally, is it possible that the email concerned a different Dropbox account?
Let me know when you have more info.
Hi Nancy, thank you for getting back to me.
Please see the screenshot.It was around this time that I lost all my photos and I thought something had happened to my Mac storage. I now see that my photos were in Dropbox that was connected to my Mac.
- Mark
Super User II
Unfortunately it isnt possible to recover a deleted account and the data is, as the email said, also unrecoverable.
