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Forum Discussion

Chrobirch's avatar
Chrobirch
Explorer | Level 3
6 months ago

Why was my 2FA disabled after logging into the iOS app?

I tried to log in to the iPhone mobile application yesterday, and was presented with 2FA. I entered the codes which came up invalid. I went back and tried another password which then worked and logge...
Account Access
iOS
Mobile
Security
  • Jay's avatar
    Jay
    6 months ago

    The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. 

     

    I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Chrobirch, thanks for messaging the Community.

 

Could you clarify what 2FA code you're referring to? Is this the 6 digit code sent to you via email, or the normal 2FA methods shown on this page?

 

This will help me to assist further!

Chrobirch's avatar
Chrobirch
Explorer | Level 3
6 months ago
Hi Jay, they were sent to the email I used to log in with, 6 digit code.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    This sounds like the security code used when accessing the Dropbox site or app from a new location. This is generally sent only once, unless you attempt to login using a different network or IP address.

     

    Regarding the second login, did you provide your account credentials to another individual?

    • Chrobirch's avatar
      Chrobirch
      Explorer | Level 3
      6 months ago
      No details have been provided to anyone else.
      I entered the wrong password and was then sent the emails and asked to enter the codes.
      If my log in information was wrong, would it not simply tell me that the password was incorrect?
      Could my iPhone be compromised in any other way?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. 

         

        I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

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