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Forum Discussion

Howdoo's avatar
Howdoo
New member | Level 2
12 months ago

Verification email doesn't have a link in it

Today I signed up for DropBox. I immediately got an email noting "We just need to verify your email address before your sign up is complete!" There was no box to confirm, or link to acknowledge.  ...
Account Access
Dropbox Basic
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Howdoo, thanks for bringing this to our attention.

 

There should be a link visible in that email. Did you access your email from a program, or from the email site itself?

 

Could you try switching browsers to see if this helps?

 

Keep me updated with any progress!

Howdoo's avatar
Howdoo
New member | Level 2
12 months ago

Jay, there is no link. However, when I scroll my cursor just above the tag line: Happy Dropboxing!, the cursor changes to a pointer. (Apologies, I am not very computer literate.)

That tells me there is an acknowledgement (or something) there, but it is definitely not visible to the human eye. Should I click on it???

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    When you hover over it, does a URL appear in the bottom of your browser confirming that it's going to a Dropbox site?

    • Howdoo's avatar
      Howdoo
      New member | Level 2
      12 months ago

      this is the url when I hover over the invisible link

       

      [Removed as per Community Guidelines]

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        That should be a valid link then, most likely something was filtered out of the email. Try clicking it to see if this helps.

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