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Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
3 years ago

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
Account Access
Desktop
Error Messages
  • Capital House's avatar
    Capital House
    3 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

slappy's avatar
slappy
New member | Level 2
3 years ago

I've had Dropbox for well over a year possibly 2... today I went to use the desktop app which looks like it's been upgraded and signed me out, but when I go to sign in (with my correct password info) I cannot get past the reCAPTCHA robot in the desktop app.. I can log in fine online..
The desktop app does it display anything more on this reCAPTCHA (normally I'm clicking stop lights or crosswalks)... and when I click the "I'm not a robot" it just reloads another ReCAPTCHA that looks the same (no images)

I already re-installed the app, still cannot get past this...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey slappy, thanks for bringing this to our attention.

     

    This looks like it might be the Dropbox for S mode and not the Dropbox desktop app.

     

    Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well?

     

    If so, are you able to access the Dropbox folder on your computer as normal?

     

    If you prefer to use the S mode version, can you temporarily disable any security app you might have, like an antivirus/VPN/firewall, to see if that helps?

     

    Keep me posted.

    • svensven's avatar
      svensven
      Explorer | Level 4
      3 years ago

      All you suggest have already been tried out. The problem is reported one week ago, and we are desperately in need of a solution.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi everyone, I hope you’re all doing great. 

         

        For anyone who’s still having this issue, can you please go here and open a ticket/email with our support team? 

         

        After you’ve done so, please make sure to send me your ticket numbers here.

         

        Thanks!

  • Chris12345's avatar
    Chris12345
    New member | Level 2
    3 years ago

    I have exactly the same issue. Windows 11 S mode. Tried everything....It is not working. Great work Dropbox!!

    • Chris12345's avatar
      Chris12345
      New member | Level 2
      3 years ago

      And what a poor Customer Service to troubleshoot our issue! I am speechless!!

      • ilCarra's avatar
        ilCarra
        Explorer | Level 3
        3 years ago

        Same problem...

        Can you update Dropbox Mode S for Windows 10??

  • jash1a's avatar
    jash1a
    New member | Level 2
    3 years ago

    reCAPTCHA cycles continuously - no ability to login to "S" mode

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi jash1a, thanks for posting on the forum. 

       

      Can you please open a ticket via this link, and send me your ticket number?

      • ilCarra's avatar
        ilCarra
        Explorer | Level 3
        3 years ago

        Hi @Nancy.

        This is my ticket number: 

        Ticket #18945756: TEAMS: Loop Captcha

        I don't know how send you private message.

        Thanks

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