You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dpkansagra
8 months agoExplorer | Level 3
Unable to change email - "Too many attempts. Please try later"
I have been trying to change my account's email address from my current email to EMAIL 2.
I keep getting the same error: "EMAIL 2 is in use." To verify this, I created a new Dropbox account wit...
Nancy
Dropbox Staff
Sorry to hear about this, dpkansagra.
Can you send me the ticket number from your support request, if you’ve already opened one?
Have you tried to update your Dropbox email address via another browser, and you keep getting the same error message? Feel free to send me a screenshot of it, as well.
How long has it been since you last tried to change the email address again?
Let me know, and we’ll go from there.
dpkansagra
8 months agoExplorer | Level 3
Thank you for looking into this
Ticket #23606793
- dpkansagra8 months agoExplorer | Level 3
I have tried in multiple browsers. Last I tried 6 hours ago.
- Megan8 months agoDropbox Staff
Thank you so much for the ticket number dpkansagra!
I can see that Poppy, the specialized agent is working on helping as much as possible.
Keep an eye out on the email for any updates. I've also added my comments there.
Hopefully you'll get to the bottom of this. Thank you!
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!