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Forum Discussion

Megy86's avatar
Megy86
New member | Level 2
2 years ago

Suspicious email about a charge?

I received this email today and don’t know what to make of it. I definitely didn’t buy what is in the invoice. The email this came from is non-reply@dropbox.com. It has the drop box logo and at the b...
Account Access
Security
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi dmccandless Megy86 and Kennymb5384 

     

    Thanks for reporting this. If you could forward these emails to abuse@dropbox.com we will be able to look into this matter in further detail.

     

    Regards,

    Ben

nicklato12's avatar
nicklato12
Helpful | Level 5

hi I received an invoice that was supposedly paid for a total of 780 dollars, I never use dropbox anymore and I cant find any information on this invoice it states it was for a Annual premium subscription and the email is a confirmed dropbox email that has sent me emails letting me know I have logged in before. I don't know who to contact and if this charge is actually going to be posted on my card. Thank you 

Msmariko's avatar
Msmariko
New member | Level 2
2 years ago
I got an email this morning as well from no-reply@dropbox and it said an invoice of $789.40 had been paid today for a premium account. It even has Dropbox’s PO Box in SF. There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Msmariko wrote:
     There is a phone number for Help Desk, but when I looked for Dropbox contact info online, I wasn’t able to find any such number.

    Very good that you checked for actual contact information on the official Dropbox site. This is the first thing that I try to teach my users about how to spot a scam! Verify information before blinding calling a number.

     

    This isn't directed at you specifically and I'm making this large and bold so everyone sees it.

     

    Dropbox does not have a phone number for their help desk. The only phone support they offer is for Business accounts, and it's handled via a callback. There is no published number. If anyone is telling you to contact the Dropbox help desk and have provided a phone number to call, it's a scam.

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